Kenneth Caruso
Boston,MA
Summary
Results-driven leader skilled in telecommunications, membership management and operational efficiency. Experienced in recruitment as a Call Steward and Hiring Agent, contributing to team readiness and productivity. Seeking the Production Assistant Crew Supervisor position to leverage leadership skills and enhance team performance for safe and successful show productions.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Hiring
Local 11
05.2025 - Current
- Managed the full recruitment lifecycle for Local 11, including sourcing, screening, interviewing, and onboarding new hires.
- Established selection criteria and standardized interview processes to improve candidate evaluation and ensure compliance with union guidelines.
- Maintained accurate hiring records and coordinated orientation to accelerate new member readiness.
Call Steward
Local 11
10.2024 - Current
- Organized and dispatched stagehands for events to optimize resource allocation and support event success.
- Coordinated work schedules and managed crew communications to ensure seamless event execution.
- Developed and maintained scheduling systems to streamline operations and enhance transparency.
Stagehand
Local 11
05.2016 - Current
- Functioned as stagehand with Local 11 since 2016, setting up and dismantling stages for various events.
- Managed lighting, sound, and technical equipment, ensuring seamless event operations.
- Collaborated with production teams to fulfill event specifications and adhere to timelines.
Chief Steward
IBEW 2222
01.1998 - 09.2024
- Developed and conducted training sessions for new stewards on safety protocols, ensuring compliance and preparedness.
- Served as a key point of contact between management and union members to address issues.
- Coordinated communication between members and union leadership, effectively addressing concerns and enhancing member satisfaction.
- Supported and guided colleagues, fostering collaboration and strengthening team dynamics.
- Picket Captain - Led the membership during work stoppages and coordinated with the public and police for safety.
Central Office Technician
Verizon
02.1997 - 09.2024
- Maintained and optimized telecommunications infrastructure as Central Office Technician at Verizon since 1997.
- Monitored and troubleshot network systems to ensure uninterrupted services and reliable connectivity.
- Collaborated with cross-functional teams to implement upgrades and enhancements, improving operational efficiency and service quality.
Education
Bachelor of Science - Criminal Justice
Salem State
Salem, MA05-1996
Skills
- Inspirational, Instructive and Organized Leadership
- Installing and Troubleshooting Fiber Networks
- Contract Negotiation
- Coordinating Vendor Management
- Managing Telecommunications Infrastructure
- Telecommunications Network Systems Monitoring
- All Microsoft Office Software
- Safety Training and Compliance
- Staff hiring and recruitment
Certification
• OSHA 10, 05/01/24
Accomplishments
• Conflict resolution: Served as chief union steward representing hundreds of members; negotiated with Verizon management and the company legal department to resolve thousands of grievances while protecting member rights and preserving company integrity.
• Scheduling & overtime management: Designed and maintain an Excel-based weekend work schedule and overtime list; coordinated weekly with management to implement a fair, contract-compliant distribution of an overtime system that remains in use across the organization.
• Process improvement & collaboration: Partnered with stakeholders to standardize workflows and improve transparency, ensuring equitable access to opportunities and adherence to contract rules.
• Scheduling & overtime management: Designed and maintain an Excel-based weekend work schedule and overtime list; coordinated weekly with management to implement a fair, contract-compliant distribution of an overtime system that remains in use across the organization.
• Process improvement & collaboration: Partnered with stakeholders to standardize workflows and improve transparency, ensuring equitable access to opportunities and adherence to contract rules.
Timeline
Hiring
Local 11
05.2025 - Current
Call Steward
Local 11
10.2024 - Current
Stagehand
Local 11
05.2016 - Current
Chief Steward
IBEW 2222
01.1998 - 09.2024
Central Office Technician
Verizon
02.1997 - 09.2024
Bachelor of Science - Criminal Justice
Salem State