Kenneth Chileshe

• Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
• Developed and implemented strategies to increase customer satisfaction and engagement.

• Served as an advocate for patients'' rights within the larger healthcare system, ensuring access to necessary services and accommodations.
• Promoted a positive and inclusive environment during all therapy sessions, fostering a sense of belonging among participants.

• Collaborated with team leaders to plan daily activities that fostered a positive, inclusive environment.

• Assisted with implementation of T.E.A.M. 21 program objectives, aligning all activities with educational goals.

• Maintained accurate personnel records, ensuring privacy standards were met in accordance with relevant regulations.
• Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.