Kenneth Cleppe
Sourcing Associate
Winnabow,NC
Summary
Experienced Handyman with 10 years of experience in commercial and residential maintenance. Excellent communication and problem-solving skills. Friendly and always willing to go extra mile to deliver satisfaction. New to the Corporate/Office setting but an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities and quick to learn new technologies and processes to meet team goals.
Overview
11
11
years of professional experience
Work History
ISP Sourcing Associate
NEST - Integrated Facilities Management
08.2023 - Current
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Maintained documentation for onboarding.
- Utilized CRM tool HubSpot to organize leads.
- Accepted and processed coverage requests from staff, and sourced for new service providers in low coverage markets.
- Researched new vendors and partners to obtain most cost-effective pricing for services.
Client Relations Associate
NEST - Integrated Facilities Management
07.2022 - 08.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Used consultative sales techniques to understand customer needs and recommend timely solutions.
- Logged call information and solutions provided into internal database.
Handyman
Hometown Handyman
03.2013 - 06.2022
- Responded to maintenance requests in residential and commercial property types with great speed and efficiency.
- Completed over 500 maintenance jobs for residential and commercial property owners and facilities management companies.
Education
Culinary Arts
Johnson & Wales University - Charlotte
Charlotte, NCSkills
- Repair Work Planning
- Hand and Power Tool Operation
- Facility Upkeep
- Cost Documentation
- Problem Detection and Resolution
- Mechanical Repair
- Commercial Projects
- Performing Maintenance Procedures
- Microsoft Word
- Microsoft Powerpoint
- Microsoft Excel
- Google Drive
- Google Docs
- Google Sheets
- Data Entry
- Supplier Partnerships
- Vendor Relationship Management
- Customer Service
- Screening Processes
- Screening Personnel
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
“But merely being tradition does not make something worthy. We can’t just assume that because something is old it is right.”
Brandon Sanderson
Timeline
ISP Sourcing Associate
NEST - Integrated Facilities Management
08.2023 - Current
Client Relations Associate
NEST - Integrated Facilities Management
07.2022 - 08.2023
Handyman
Hometown Handyman
03.2013 - 06.2022
Culinary Arts
Johnson & Wales University - Charlotte
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