Lesley Chimienti
El Dorado Hills,CA
Summary
House cleaning/Handyman focused on exceeding quality, performance and safety standards. Gets most out of every resource using creativity and excellent problem-solving abilities. Proven record of accomplishment in leadership.
Overview
36
36
years of professional experience
Work History
Customer Fulfillment Associate
Sams Club
Folsom, CA
09.2022 - Current
- Enhanced team productivity with thorough training and mentoring of new Customer Fulfillment Associates.
- Improved customer satisfaction by efficiently handling and resolving customer inquiries and issues.
- Addressed customer questions about products promptly, demonstrating strong product knowledge while assisting them in making well-informed decisions about purchases.
- Managed high-volume order requests to ensure accurate and timely deliveries.
- Reduced errors in order fulfillment, consistently double-checking orders before shipment preparation.
- Streamlined order fulfillment processes for increased efficiency and timeliness in delivery.
- Supported a continuous improvement culture within the Customer Fulfillment department by identifying and sharing best practices among team members.
- Boosted customer loyalty, fostering positive relationships through exceptional service.
- Ensured accurate invoice generation by diligently reviewing each order before submission.
- Coordinated with shipping carriers to swiftly resolve any delivery-related issues or concerns from customers.
- Collaborated with cross-functional teams to address inventory discrepancies and improve product availability.
- Analyzed performance metrics to identify areas for improvement within the Customer Fulfillment department.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Scanned packages and boxes and moved to loading dock for shipment.
- Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
- Checked packing slips and other documentation to appropriately box items requested by clientele.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Picked and packed order items.
- Followed orders precisely for correct items, sizes and quantities.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Interacted with guests in friendly and knowledgeable way.
- Coordinated efficient organization, palletizing and transportation of completed packages.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Supervised and trained new staff in performing census.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Located needed merchandise in inventory using Type software and placed on skids for transport to shelves.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Greeted customers and directed to requested products.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Noted unsafe components inside packages and discussed concerns with supervisors.
- Kept work areas neat, clean and free from debris.
- Worked with customers to pack items according to specific desires and requirements.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Housekeeper/Handyman
Self Employed Services
El Dorado Hills, CA
03.2019 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Dusted picture frames and wall hangings with cloth.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Operated power equipment tools such as backpack vacuums and floor sweepers.
- Performed minor wall repair, installed drywall and applied wallpaper.
- Performed basic electrical work and plumbing repairs such as installing new toilets, removing electrical wires, unclogging drains and maintaining gutters.
- Prepared for new painting by removing previous materials with seam-cleaning, sandblasting, scraping and sanding.
- Completed repair projects on time and under budget, resulting in significant increase in new client referrals.
- Performed basic landscaping tasks, such as mowing, snow plowing, gardening, pulling weeds and watering lawns for 13,000 square foot facility.
- Completed over 5 landscaping jobs for residential and commercial property owners.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets and other equipment.
Commercial Cleaner
Freedom Janitorial
El Dorado Hills, CA
03.2019 - 03.2021
- Cleaned building floors by sweeping, mopping and scrubbing floors.
- Maintained clean, neat and professional entrances.
- Handled equipment, chemicals and materials properly and with caution.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Organized and used industrial cleaning products following strict safety procedures.
- Wiped down conference tables and reception desks to remove smears and fingerprints on surfaces.
- Emptied wastebaskets to transport trash and waste to disposal area.
- Used squeegees and cleaners to clean windows and glass partitions.
- Kept building entryway glass clean and polished for professional presentation.
- Adhered to company policies for appearance, thoroughness and facility security.
- Refilled soap dispensers and air fresheners in [Number] bathrooms.
- Worked on cleaning team to service hotels, offices and other commercial buildings.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Performed inventory management to keep storage areas and carts well-stocked.
- Improved building cleanliness with continuous sanitizing of high-touch areas.
Business Owner
Togo's Eatery
Fremont, CA
10.1994 - 03.2003
- Strengthened company reputation by consistently meeting or exceeding customer expectations needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Trained and motivated employees to perform daily business functions.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Fostered an inclusive workplace culture that valued diversity, collaboration, and continuous learning.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained and guided team members to maintain high productivity and performance metrics.
Manager
Warm Springs Cleaners
Fremont , CA
06.1988 - 01.1995
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Developed and maintained relationships with customers and suppliers through account development.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Conducted monthly inventories of raw materials and components on work floor.
- Recorded inventory sales into organization's weekly income report.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Evaluated report data to proactively adjust and enhance operations.
Education
Certified - Tourism And Travel Services Marketing Operations
Travel Insiders
Campbell, CAHigh School Diploma -
Mission San Jose High School
Fremont, CA06.1988
Skills
- Facility Upkeep
- Problem Detection and Resolution
- Facilities Painting and Repair
- Weeding and Watering
- Equipment Assembly
- General Housekeeping
- Multitasking Abilities
- Critical Thinking
- Shipment Support
- Occupational Health and Safety
- Safety Violations
- Customer Order Fulfillment
- Performance Goals
- Customer Experience
Timeline
Customer Fulfillment Associate
Sams Club
09.2022 - Current
Housekeeper/Handyman
Self Employed Services
03.2019 - Current
Commercial Cleaner
Freedom Janitorial
03.2019 - 03.2021
Business Owner
Togo's Eatery
10.1994 - 03.2003
Manager
Warm Springs Cleaners
06.1988 - 01.1995
Certified - Tourism And Travel Services Marketing Operations
Travel Insiders
High School Diploma -
Mission San Jose High School