Kenneth Clifford

Accomplished Senior Director of Operations with 18+ years of experience driving operational and process excellence through innovative solutions. Proven track record in reducing costs, enhancing customer satisfaction, and streamlining processes for leading global organizations. Certified Six Sigma Master Black Belt and Scrum Master with a robust hands-on leadership and team development approach. Business Operations Executive offering 18-year history of leading strategic and tactical business initiatives. Proven expertise in large-scale business transformation and change management to consistently exceed company objectives. Offering effective communication, team building and coaching skills with commitment to fostering company vision and building professional culture rooted in trust and mutual respect.

FIS

Director, Process Improvement/Project Management

• Led process improvement organization and was responsible for organizational-wide performance improvement projects and efforts. Collaborations included Finance, Implementations, Call Center, Vendor Management, and Technologies.
• Created and facilitated Six Sigma Green Belt and Champion training for 100+ employees and C-level executives

American Express

• Six Sigma Master Black Belt managing portfolio of 100+ improvement initiatives across three operating centers
• Facilitated Six Sigma Green Belt and Champion training for project professionals and C-suite executives
• Supervisor, Customer Service

• Certified Six Sigma Master Black Belt
• Certified Scrum Master
• Certified Adult Educator

Tim Dorsey

President,

The Dorsey Group

Ken worked directly for me at Wildcard Systems. I recommend Ken without any reservation. From a technical standpoint, Ken is one of the top Analysts / Statisticians / Business Leaders I have worked with. I have worked with the best at FPL, GE Aviation, Illumina and more. He has a strong working knowledge of Scrum and Agile Development techniques. He was instrumental in our deployment across 200 developers, both on and off shore. He is an excellent Manager and Team Leader. He also was very talented at training and developing the talent around him. He conducted all of our Green and Black belt training. Strongly recommend Ken.

David Hof

CDO, TGT Solutions, Inc.

For over ten years Ken Clifford has been my peer, my employee, my mentor and my friend. He is the living embodiment of everything you could want from a Senior Leader steeped in Operational Excellence, Six Sigma, Project/Program Management, and industry best practices. Ken is also one of the best managers I have ever met, with one eye always towards organizational and employee development. We met as members of a newly formed Customer Experience team at LexisNexis whose charter was to improve all of the operations associated with the full customer life cycle. This included business process analysis and performance management for several areas such as billing and invoicing, customer service, go-to-market, and sales operations. Shortly thereafter, LN acquired ChoicePoint in a multi-billion-dollar acquisition and we found ourselves with significantly expanded roles. Over the three-year acquisition case, Ken led the Customer Operations and Sales Operations team’s PMO, handling dozens of projects, multi-millions of dollars’ worth of investments that impacted well over 1000 employees.

Michael Barry

Project Manager, LexisNexis Risk Solutions/UKG

Over the past seven years, I have had the pleasure of reporting to Ken, who was not only my manager, but my coach and mentor. Throughout this time, he provided me with all the necessary tools to grow as a successful Project Manager. Whether it be continuing education, developing a career path or just simply providing insight on a difficult project, I was always able to count on Ken, and he was always there to motivate me to be the best I could be. Any employee would be lucky to have Ken as a manager, and that’s why he earns my highest recommendation.

Barbara Garrido

Sr. Project Manager, LexisNexis Risk Solutions

Ken is an amazing manager and servant leader. He is flexible, supportive and always willing to share his knowledge and time with his team. He empowers those that report to him, helping them grow and learn. His expertise in project management, operations and process improvement have made working for him these past 6 years an invaluable experience. He has given me guidance and mentoring, supported my professional development and imparted his knowledge and skills. Any team would be lucky to have him as their leader.

Tim Dorsey

President, The Dorsey Group
11200 Pines Blvd St.200
Pembroke Pines, FL
954.629.7893

tdorsey@thedorseygroup.org

Tim was the SVP of Performance Improvement at WildCard Systems (Fidelity). I worked directly for Tim as the Director of Performance Improvement for two years managing organizational-wide projects and leading the Six Sigma program

David Hof

CDO, TGT Solutions, Inc.
1420 Orange Shoals Drive
Canton, GA 30115
678.780.7356

david@hofcorp.com

David was the Senior Director of Total Customer Experience. I worked with David for ten years as both a direct report and a peer leading and managing corporate acquisitions and integrations both domestically and internationally.

Roy Sanders

Director, Operational Intelligence
340 Woodbrook Crest
Canton, GA 30114

404.202.5648

Roy.sanders@lexisnexisrisk.com

Roy was the Director of Operational Intelligence and a direct report of mine. For nine years, Roy and I led and managed the company-wide Six Sigma program, including training, along with Customer Operations data warehouse and reporting.

Sandy Ducane

Political Consultant
3390 Bayou Blvd
Pensacola, FL 32503
954.309.8728

sducane@gmail.com

Sandy was the Director of Customer Service at American Express and I worked with him for 15 years. Since Sandy and I knew each other socially, he will serve as a character reference as well.

Nicole Beach

Director, Strategic Initiatives
Fort Lauderdale, FL
954.907.8085

Nicolebeach07@gmail.com

Nicole was a Project Lead and Project Manager for LexisNexis Risk and was a direct report of mine for five years. Nicole and I worked on back-office infrastructure integrations associated with corporate acquisitions.

For additional Recommendations: https://www.linkedin.com/in/kennethwclifford/details/recommendations/?detailScreenTabIndex=0

Six Sigma

I am a trained and certified Six Sigma Black Belt and a Master Black Belt and have been practicing for 20+ years. I have worked with several large organizations and significantly impacted both cost savings and process improvement. These organizations include American Express, WildCard, eFunds, FIS, Fiserv, LexisNexis Risk Solutions, Ultimate Software, and the Ultimate Kronos Group (UKG).

During my tenure at American Express, I not only facilitated Green Belt training but also managed the portfolio of initiatives for the Southeastern Regional Operations Center. This resulted in a substantial $28M in savings, a testament to the effectiveness of our strategies.

While at WildCard, eFunds, and Fiserv, I created the Six Sigma/Performance Improvement program and developed and facilitated Green Belt and Champion training. After that, I managed the portfolio of projects, mentored Green Belts and Champions, and successfully saved $5M for the organization.

Additionally, partnering with one of our largest clients, Bank of America, we streamlined the call and case handling process, reconfigured the telephonic IVR, and netted a savings of $1.5M across both organizations.