Kenneth Coleman
Chicago,IL
Summary
Dependable front server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
12
12
years of professional experience
Work History
Server/Prep Cook
Ruth’s Chris Steak House
03.2021 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server/Bartender
Texas Roadhouse USA
03.2015 - 02.2021
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Shift Leader/Bartender
Marriott Bistro
06.2014 - 08.2018
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Resolved conflicts between employees to maintain positive and productive work environments.
Leasing Agent/Accounts Receivable
Eastlake Management
04.2014 - 12.2014
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Kept meticulous records of correspondence between management and tenants.
Receptionist
Eastlake Management
04.2012 - 04.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Collaborated with cross-functional teams to create cohesive marketing materials for each event.
Education
High School Diploma -
Simeon Career Academy
Chicago, ILSkills
- Exceptional customer service
- Guest Engagement
- Hospitality service expertise
- Professional Appearance
- Food Running
- High-volume dining
- Service prioritization
- Performance Improvement
References
Available upon request.
Timeline
Server/Prep Cook
Ruth’s Chris Steak House
03.2021 - 08.2024
Server/Bartender
Texas Roadhouse USA
03.2015 - 02.2021
Shift Leader/Bartender
Marriott Bistro
06.2014 - 08.2018
Leasing Agent/Accounts Receivable
Eastlake Management
04.2014 - 12.2014
Receptionist
Eastlake Management
04.2012 - 04.2014
High School Diploma -
Simeon Career Academy
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