Award-winning professional with a track record of excellence in mortgage loan processing and analysis, demonstrated at companies like Ditech. Skilled in communication and problem-solving, adept at maintaining loan data integrity across multiple states. Recognized for outstanding sales achievements and customer service, leveraging both hard and soft skills to exceed employer and client expectations.
* Lock Desk for Mortgage Loans
* Preserving interest rate with 20+ investors for 45 loan Originators in 3 states
* Maintaining those locks and data past closing
communicating with bank staff, investors and others regarding the files, rates and information
* Speaking with US Bank staff by phone or email to troubleshoot a loan application
* Identified and researched the problem to find a solution
* Reset passwords
* Made reports, operated programs
* Excellent communication skills to bond with a customer, listen to the needs and sell a product
* Have won awards for sales and goals including Employee of the Year
* Was assigned to an exclusive chat feature at ditech to assist customers and develop leads
Professional demeanor, attire and attendance