Kenneth Craig
O'Fallon,MO
Summary
Award-winning professional with a track record of excellence in mortgage loan processing and analysis, demonstrated at companies like Ditech. Skilled in communication and problem-solving, adept at maintaining loan data integrity across multiple states. Recognized for outstanding sales achievements and customer service, leveraging both hard and soft skills to exceed employer and client expectations.
Overview
11
11
years of professional experience
Work History
Secondary Market Analyst
First State Bank of St Charles
07.2020 - Current
* Lock Desk for Mortgage Loans
* Preserving interest rate with 20+ investors for 45 loan Originators in 3 states
* Maintaining those locks and data past closing
communicating with bank staff, investors and others regarding the files, rates and information
Mortgage Help Desk Specialist
US Bank Contractor
03.2019 - 07.2020
* Speaking with US Bank staff by phone or email to troubleshoot a loan application
* Identified and researched the problem to find a solution
* Reset passwords
* Made reports, operated programs
Mortgage Loan Originator
Ditech
05.2014 - 11.2018
- Explained different types of loans pertaining to client situations.
- Resolved discrepancies between borrowers, lenders and financial institutions with detail orientation and efficiency.
- Worked with underwriters to fix application problems and resolve issues.
- Managed a pipeline of mortgage applications, prioritizing tasks to ensure timely closings and meet clients needs.
Education
Associate of Applied Science -
St Louis Community College At Meramec
Kirkwood, MOSkills
* Excellent communication skills to bond with a customer, listen to the needs and sell a product
* Have won awards for sales and goals including Employee of the Year
* Was assigned to an exclusive chat feature at ditech to assist customers and develop leads
Professional demeanor, attire and attendance
Timeline
Secondary Market Analyst
First State Bank of St Charles
07.2020 - Current
Mortgage Help Desk Specialist
US Bank Contractor
03.2019 - 07.2020
Mortgage Loan Originator
Ditech
05.2014 - 11.2018
Associate of Applied Science -
St Louis Community College At Meramec
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