Mary Okoro
Houston,TX
Overview
9
9
years of professional experience
Work History
Technical Customer Service Representative
AT&T
02.2021 - 11.2023
- Provided comprehensive product knowledge to customers, enabling them to make informed decisions about their purchases.
- Recommended products to customers, thoroughly explaining details.
- Installed, configured, and maintained 100+ computer systems and network connections.
- Monitored system performance to identify potential issues.
Health Plan Advisor
Humana Insurance Company
05.2019 - 12.2021
- Calculated premiums and established payment methods for sales.
- Negotiated 50+ contracts and terms of sale with potential customers.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
- Compiled and maintained client records to monitor health insurance policies and premiums paid.
Customer Care Representative
ADT Security Services
02.2017 - 12.2019
- Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Managed 100+ high call volumes with exceptional professionalism and efficiency.
- Trained new personnel regarding company operations, policies, and services.
Customer Sales Representative
Digital Media Solutions
05.2015 - 08.2017
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Brought in more than 5% in new sales by leveraging successful sales techniques to build relationships and convert prospects into paying customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
Education
Bachelor of Science - Sports Medicine
The University of Texas At Arlington
Arlington, TX05.2016
Skills
- Fluent in Igbo
- Data Entry
- Microsoft Office
- Point of sale (POS) operation
- Online Chat Support
Timeline
Technical Customer Service Representative
AT&T
02.2021 - 11.2023
Health Plan Advisor
Humana Insurance Company
05.2019 - 12.2021
Customer Care Representative
ADT Security Services
02.2017 - 12.2019
Customer Sales Representative
Digital Media Solutions
05.2015 - 08.2017
Bachelor of Science - Sports Medicine
The University of Texas At Arlington