Kenneth Durbin
Conagra Brands
Vandalia,IL
6
years of professional experience
Kenneth Durbin
Customer Service Specialist with over 5 years of customer service experience in the sporting goods industry. Experience in maintaining and implementing car repairs. Adept at implementing innovative practices and procedures to improve efficiency.
Excellent customer support .
Dependable stocker with terrific work ethic and expertise in managing tasks in quick-paced settings. Drove customer loyalty by promptly offering assistance. Committed to engaging customers and maintaining positive, customer-focused store environment.
Work History
Warehouse Forklift Operator
3 Years 7 Months- Operated sit-down forklift to move pallets, staging product for inbound and outbound shipments.
- Inspected equipment daily, reporting defects and maintaining safe operating conditions across warehouse floors.
- Loaded and unloaded trailers, securing freight to prevent damage during transport.
- Scanned inventory with RF handhelds, verifying product locations and updating stock records.
- Coordinated pallet selection and put-away tasks, supporting accurate order fulfillment and storage flow.
- Mentored new forklift operators on safety practices, warehouse routes, and material handling procedures.
- Followed food-grade sanitation and safety standards while transporting finished goods and raw materials.
- Resolved dock and storage bottlenecks by adjusting workflow priorities and maintaining steady material movement.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
- Unloaded and stacked materials by raising and lowering lifting devices.
Overnight Stock Associate
1 Year 4 Months- Unloaded arriving product stock and moved to store display areas.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Assisted customers by finding items quickly to boost store satisfaction rates.
Quality Inspector
10 Months- Worked with specific production team members to rectify production issues and maintain high-quality final products.
- Inspected and packaged products meticulously according to manufacturing specifications.
- Performed frequent visual inspections to root out tolerance and compliance issues.
- Discarded and rejected products, materials and equipment not conforming with specifications.
Warehouse Line Worker
1 Month- Located materials and supplies by pulling and verifying items on production orders.
- Maintained inventory by identifying, labeling and placing materials and supplies in stock.
- Sorted materials for scanning to meet production goals.
- Operated material handling equipment to receive and ship freight.
- Observed safety procedures and practices to prevent injury.
- Leveraged forklift, hand truck or electric dolly to move or stack materials.
- Cleaned, sanitized and maintained equipment and storage areas to comply with health regulations and quality standards.
- Collaborated within team environment to coordinate and streamline warehouse processes.
- Verified inventory computations by comparing to physical counts and investigating discrepancies to adjust errors.
- Identified, communicated and resolved issues to avoid disruptions in material movement.
- Kept work areas neat, clean and free from debris.
- Picked and packed order items.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Interacted with guests in friendly and knowledgeable way.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
Education
No Degree - Business
High School Diploma
Skills
Customer Needs Assessments
Light Housekeeping
Company Guidelines
Locations Expertise
Stocking and Replenishing
Customer Transactions
End Cap Placement
Product Signage and Labeling
Stockroom Maintenance
Hydraulic Jacks
Safety Protocols
Safety Awareness
Timeline
Warehouse Forklift Operator
Conagra Brands
03.2023 - CurrentRead More
Overnight Stock Associate
Walmart
11.2021 - 03.2023Read More
Quality Inspector
Stratosphere Quality
01.2021 - 11.2021Read More
Warehouse Line Worker
K&N
09.2020 - 10.2020Read More
Tarrrant County College
No Degree from Business
Read More
Vandalia Community High School
High School Diploma
Read More