Yannik Weathersby
Riverside,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Warehouse Forklift Operator
TM Cobb
Riverside, CA
03.2022 - 08.2022
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets, and staged pallets and loads into truck when ready for shipment.
- Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
- Transported stowed product inventory to various locations throughout unit, labeling and replenishing inventory items, making boxes and loading and unloading trailers to keep stock in proper condition.
- Turned in paperwork outlining orders for inspection before loading, marking load tickets for out of stock items, withholding or completing orders as necessary and inspecting trucks before departure.
- Maneuvered forklift safely in congested and confined areas while following safety guidelines.
- Transported goods between warehouse locations according to shipment and storage needs.
- Communicated with floor managers to determine merchandise placement.
- Removed orders from storage, wrapped and staged for shipments.
- Monitored area for pedestrian and vehicular traffic while operating various types of equipment.
- Changed out forklift batteries and connected batteries to battery charger.
Warehouse Floor Manager
POLA La Familia Cannabis Co.
Palm Desert, CA
09.2019 - 10.2020
- Cleaned and maintained warehouse in compliance with Riverside County Food Handler safety standards.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization and optimize processes.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
- Safeguarded warehouse operations and mitigated liability by establishing and implementing employee training on safety and security protocols.
- Met environmentally controlled warehouse operational needs through smooth staffing and resource allocation.
- Handled day-to-day shipping and receiving overseeing more than 50 packages per day.
City Bus Operator
MARTA
Atlanta, GA
08.2016 - 01.2018
- Provided passenger assistance, collected fares and offered schedule and route information.
- Conducted pre-trip inspections of bus for safe operation.
- Transported passengers safely along prescribed routes according to tight schedules.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Maintained Georgia Class B driver's license with air brake and passenger endorsements to enable legal operation of passenger buses for public transport, field trips and other purposes.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Inspected emergency equipment and verified safe working order for student and driver use.
- Operated bus and navigation equipment in alignment with company safety, DOT and local traffic standards and regulations.
- Obeyed federal, Georgia and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism.
- Reported vehicle traffic violations, vehicle damage and accidents to management to comply with legal and insurance obligations.
- Followed schedules precisely to completely daily routes.
- Maintained positive passenger relations with orderly bus environments and clear announcements for each stop.
- Adapted travel plans to account for serious accidents and other problems rendering certain streets impassible.
Dean of Discipline
Ivy Preparatory Academy
Atlanta, GA
09.2015 - 06.2016
- Oversaw disciplinary procedures for disruptive and/or struggling students
- Help conferences with parents to address students needed areas of improvement
- Implemented initiatives to drive curriculum quality and target learning outcomes.
- Conferred with educators to identify current classroom concerns and diversify instructional strategies.
- Communicated with other school officials and administrators.
- Oversaw student services and student retention.
- Assisted faculty and staff in duties such as teaching classes, conducting orientation programs and issuing transcripts.
8th Grade English Language Arts Teacher
Ivy Preparatory Young Men's Leadership Academy
Atlanta, GA
08.2012 - 06.2015
- Integrated technology into classroom as instructional tool, such as Smartboard.
- Established positive rapport with all students and parents through home calls, emails and Parent Teacher Club.
- Provided one-on-one attention to students, while maintaining overall focus on entire group.
- Administered and graded tests and assignments to evaluate students' progress.
- Planned and supervised class projects, field trips and visits by guest speakers.
- Instructed more than 90 middle school students through lectures, discussions, group activities and demonstrations.
- Utilized group and hands-on learning experiences for proficient teacher evaluation score.
- Increased parent satisfaction through well-organized IEP meetings and family conferences focused on improving parent-child bonding skills.
- Assisted 6 children per station during small-group learning periods.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
Call Center Supervisor (Night Shift)
MLX Interactive Marketing Institute
Atlanta, GA
08.2009 - 12.2011
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
- Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
- Supervised 60 agents in providing excellent customer service to callers requiring assistance for enrollment and financial aid issues.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Reduced personnel turnover by developing and implementing performance evaluations to support corrective action planning.
- Trained team members on performance metrics and consumer behavior identification.
- Improved organizational efficiency by effectively recruiting new hires and supporting management with personnel decisions.
- Determined quality assurance benchmarks and set standards for improvement.
- Assisted in gathering facts and documents utilized during sales process.
Education
Master of Arts - English Education
Georgia State University
Atlanta, GA05.2014
Bachelor of Arts - English Literature
Clark Atlanta University
Atlanta, GA06.2010
High School Diploma -
Duarte High School
Duarte, CA06.2001
Skills
- Customer Retention Strategies
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Customer Account Management
- Learning Assessments
- Effective Discipline Measures
- Critical and Creative Thinking
- Employee Interviewing
- Training Program Design
- Orientation and Onboarding
- Course Materials Development
Timeline
Warehouse Forklift Operator
TM Cobb
03.2022 - 08.2022
Warehouse Floor Manager
POLA La Familia Cannabis Co.
09.2019 - 10.2020
City Bus Operator
MARTA
08.2016 - 01.2018
Dean of Discipline
Ivy Preparatory Academy
09.2015 - 06.2016
8th Grade English Language Arts Teacher
Ivy Preparatory Young Men's Leadership Academy
08.2012 - 06.2015
Call Center Supervisor (Night Shift)
MLX Interactive Marketing Institute
08.2009 - 12.2011
Master of Arts - English Education
Georgia State University
Bachelor of Arts - English Literature
Clark Atlanta University
High School Diploma -
Duarte High School