Kenneth Fields
Senior Ericsson RAN Technology - National Network Support
Saint Augustine,FL
Summary
Results-driven Network Support Engineer with 41 years of expertise in deploying, operating and maintaining wireless infrastructures. Dedicated technology professional with strong track record of accurately conducting system alarm triage and troubleshooting, minimizing customer service interruptions.
Equipped to oversee projects and workforces, or offer hands-on problem solving with complex network management tasks.
Offering exemplary planning, project management, time management and communication talents to ensure the success of any goal.
Overview
41
41
years of professional experience
Work History
Senior Network Technology Support
AT&T Mobility
Saint Augustine, FL
05.1996 - Current
- Remotely analyze and diagnose complex RAN network faults for 5G NR, 4G LTE, DAS, CRAN, CBRS, RDOT, FirtsNet and other communications networks, recommending and implementing corrective measures to restore service.
- Manage, track, and coordinate problem resolution and escalation processes.
- Review and suggest corrections with MOP processes used for large scale network modifications.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Assisted with implementation and support of network monitoring tools.
- End to End Network Monitoring and Troubleshooting as well providing Network Performance Monitoring.
- Mentor for cross functional team development.
- National Host for Monthly Knowledge Share sessions
MTSO Supervisor
Centennial Communications
Fort Wayne, IN
06.1994 - 02.1996
- Operations and Maintenance for Ericsson and Nortel Networks.
- Maintained compliance with company policies, objectives, and communication goals.
- Achieved results by working with staff to meet established targets.
- Handled customer complaints, resolved issues, and adjusted the network to the needs of the business.
- Design and implementation of a mini dacs network allowing a complete mobility network change out to be completed in 72 hours.
- Redesign the 911 network dialing tree as the network grew
- Acted as a team leader in group projects, delegating tasks and providing feedback.
MTSO Technician
McCaw Communications (Cellular One)
Fresno, CA
04.1992 - 06.1994
- Operations and Maintenance Ericsson Mobile Switching Center
- Organized work to meet demanding production goals for cell site configurations and activations. Meet demands of backhaul transport growth and performance. Activation of new Customers in to centralized data base in the MSC.
- R&D Team Member of design and successful launch of the Fresno Eye Institute Campus 4 Digit Dialing.
- Network wide RF retune Team Member
- Tested components and systems to evaluate performance and identify concerns.
- Applied critical thinking and research to address complex issues.
MTSO Technician
Southwestern Bell Mobile Systems
Dallas/Fort Worth, TX
01.1991 - 04.1992
- Operations and Maintenance Autoplex 1000 and 5ESS MSC's
- Tested components and systems to evaluate performance and identify concerns.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Scheduled maintenance and repair tasks in alignment with production deadlines to reduce bottlenecks.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Assisted Bell Labs with TDMA digital voice software testing. Applied software corrections from Labs in to both MSC's when required...frequently!
MSE Division Tactical Switching Engineer
GTE Government Systems
11.1989 - 01.1991
- TS Security Clearance
- Repair post shipment, Diagnostic and Performance testing with Government Quality Assurance Representatives up to including sale of the systems to our US Military.
- All deployment deadlines met.
- Trained and mentored competent and flexible workforce to meet project needs and promote positive work environment.
- Read and interpreted blueprints, technical drawings, schematics, and computer-generated reports.
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
- Interacted with subject matter experts to develop training material and tools for personnel.
- Provided input to team lead regarding areas for process and procedural improvement.
Tactical Automated Switching Systems Repair
U.s. Army Signal Corps
Fort Gordon, GA
12.1981 - 11.1989
- Technically trained and certified 36G/36H/36L Primary 36L
- TS CA Clearance Required
- Medals: 1 Army Commendation Medal, 3 Army Achievement Medals and numerous other awards and recognitions.
- Selected by the Pentagon to Test and Trial the NexGen Communications Technology. TTC/39A system. Third Achievement Medal was awarded at commencement of Trials and Testing for best trained and prepared team.
- M16 Qualification Range Control NCI-IC and Topography map reading Instructor. Bio-Hazard Detection Certified.
Education
High School Diploma -
Palmyra-Macedon Central High (Regents Diploma)
Palmyra, NY 08.1977 - 06.1981
36G/36H/36L - Communications Systems Technology
U.S Army Signal School
Ft. Gordon Ga. 02.1982 - 09.1983
Ericsson Communications Training - Communications Systems Technology
Ericsson
Plano, TX 03.1992 - Current
Skills
Collaborative ability
Accomplishments
Previous Position:
Philadelphia Technical Assistance Group (TAG)
- Designed and implemented Ericsson Site removal scripts across 10 BSC's during market network integration project.
-Lead on Philadelphia Gateway Norristown MTSO Alarm Redesign Project using the Nortel Gateway MSC as the only remote monitoring point improving efficiencies in this area.
-Discovered design flaws throughout multiple market integration project that saved both the company and contractors from delays.
Most significant as gating issues:
- SS7 DS0 mapping design issue and correction
- Gateway MSC Optical port mapping design error. Identified and corrected error early in development saving time and capital budgeting.
These types of accomplishments led to our market TAG team being called up to the National Network Operations Center. Since our presence and guidance started, the center has experienced continued success, and we strive to achieve more.
I am proud of the successes we have had over the past 13 years in the center. We have built a reputation of being the "go to" people, and I am currently acting in the role of cross functional team development.
As s mentor and a team builder, my focus is on developing and improving both individual and team abilities.
Affiliations
4th Degree Knights of Columbus
Founder of Youth Squires Organization
SRCOA/HOA Board of Directors 22 years. (President 2003-2005)
PTA
Our Lady of Good Council Food Pantry Staff
Special Olympics Volunteer
Numerous Community, Church and School events
Organizing and volunteering at Charity Runs
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Network Technology Support
AT&T Mobility
05.1996 - Current
MTSO Supervisor
Centennial Communications
06.1994 - 02.1996
MTSO Technician
McCaw Communications (Cellular One)
04.1992 - 06.1994
Ericsson Communications Training - Communications Systems Technology
Ericsson
03.1992 - Current
MTSO Technician
Southwestern Bell Mobile Systems
01.1991 - 04.1992
MSE Division Tactical Switching Engineer
GTE Government Systems
11.1989 - 01.1991
36G/36H/36L - Communications Systems Technology
U.S Army Signal School
02.1982 - 09.1983
Tactical Automated Switching Systems Repair
U.s. Army Signal Corps
12.1981 - 11.1989
High School Diploma -
Palmyra-Macedon Central High (Regents Diploma)
08.1977 - 06.1981
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