Kenneth Filley Jr
Stillwater,Oklahoma
Summary
Dynamic professional with extensive experience at Walmart, excelling in customer service and relationship building. Proven ability to drive team motivation and achieve aggressive targets. Skilled in order processing and cash handling, with a strong focus on problem-solving and maintaining positive customer relations. Committed to enhancing operational efficiency and team success.
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs, and problems.
Overview
28
28
years of professional experience
Work History
Operator
Badger Daylighting Corp.
08.2012 - 07.2025
- Provided on-the-job training to newly hired workers and team members.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Worked outside in all weather conditions.
- Assembled products according to changing daily work orders and specific customer needs.
- Met production targets and tight deadlines by collaborating closely with team members.
- Performed general equipment maintenance and repair to minimize downtime.
- Maintained organized work area by cleaning and removing hazards.
- Self-motivated, with a strong sense of personal responsibility.
Department Manager
Walmart
03.2010 - 08.2012
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Service Writer
JD Byrider
07.2007 - 01.2010
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Conferred with sales teams to schedule and price repair requirements for used and new vehicles.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Consulted with customers to assess service requirements and produce accurate orders.
- Logged work orders and change orders into [Software] database to track job status.
- Provided [Timespan] job status reports to promote quick and accurate service.
- Resolved issues by coordinating with [Department] department.
Management Trainee
Aaron's Sales and Lease
11.2006 - 07.2007
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Used company reports to analyze sales, gross profit and inventory activities.
- Described product to customers and accurately explained details and care of merchandise.
- Assisted with onboarding of new employees by providing training and development resources.
- Gained knowledge of company policies, protocols and processes.
- Handled day-to-day customer or client questions via telephone or email.
- Acted with integrity, honesty, and knowledge to promote culture of company.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Retail Worker
Walt Disney World Resort
06.1997 - 03.2005
- Used POS system to process sales, returns, online orders, and gift card activations.
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted customers with prompt and polite support in-person and via telephone.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Managed efficient cash register operations.
- Prioritized helping customers over completing other routine tasks in store.
- Monitored customers for signs of security concerns and escalated issues to management.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Used in-store system to locate inventory and place special orders for customers.
- Wrapped, boxed and weighed bakery department products.
Education
No Degree - Business Administration
Augusta University
Augusta, Georgia, GAHigh School Diploma -
Aquinas High School
Augusta, GA05-1986
Skills
- Register operation
- Product demonstrations
- Time management
- Order processing
- Relationship building
- Front-end organization
- Visual merchandising
- Stock replenishment
- Payment processing
- Customer assistance
- Customer service
- Merchandising expertise
- Professional appearance
- Point of sale systems
- Problem-solving
- Cash handling accuracy
Timeline
Operator
Badger Daylighting Corp.
08.2012 - 07.2025
Department Manager
Walmart
03.2010 - 08.2012
Service Writer
JD Byrider
07.2007 - 01.2010
Management Trainee
Aaron's Sales and Lease
11.2006 - 07.2007
Retail Worker
Walt Disney World Resort
06.1997 - 03.2005
No Degree - Business Administration
Augusta University
High School Diploma -
Aquinas High School