Kenneth Foster
Wylie
Summary
Senior iOS advisor at Apple Inc. with expertise in training development and data analysis. Demonstrated ability to foster team collaboration and enhance operational efficiency. Recognized for strong communication skills and commitment to quality assurance, resulting in improved customer satisfaction and team performance.
Overview
22
22
years of professional experience
Work History
Senior iOS Supervisor
Apple, Inc.
Cupertino
05.2015 - 12.2025
- Identified training and development needs to enhance staff capabilities.
- Supported staff career path development through tailored coaching and mentoring.
- Delivered formal and informal performance feedback to individuals and teams.
- Effectively resolved customer escalations and issues to maintain satisfaction.
- Collaborated with business managers and leadership to analyze operations and suggest improvements.
- Aligned workforce decisions with organizational mission to ensure strategic coherence.
U-verse On-Demand Traffic Team Content Processing Manager
AT&T U-verse
San Antonio
05.2013 - 07.2014
- Confirmed receipt of advertised on-demand assets and ensured timely deployment.
- Assigned deployment priorities to optimize utilization of on-demand assets.
- Developed industry awareness to align with best practices in operations.
- Identified areas for operational improvement, enhancing tools and processes.
- Forecasted program requirements, preparing reports, charts, graphs, and narrative data for presentations.
- Fostered strong relationships with internal and external agencies, including video operations and marketing teams.
- Maintained professionalism while collaborating with customers, peers, and leadership.
Senior Technical Support Manager
T-Mobile
Frisco
07.2010 - 06.2012
- Analyzed data to recommend enhancements for productivity and service quality.
- Oversaw hardware and software management, including installation, configuration, and performance analysis.
- Participated in talent recruitment to facilitate organizational growth.
- Proactively communicated with supervisors regarding issues, proposing solutions and action plans.
Customer Support Supervisor
Time Warner
Irving
05.2004 - 07.2010
- Exceeded performance and productivity metrics in alignment with corporate policies.
- Coached customer support agents on protocols and effective response strategies to improve service quality.
- Resolved customer concerns by applying creative solutions and maintaining a positive attitude.
- Executed special projects to enhance call center efficiency in high-tempo environments.
- Ensured accurate presentation of products and services to customers.
- Monitored daily progress using complex reporting systems for compliance with agency deadlines.
- Managed employee attendance and tracked daily statistics effectively.
- Represented corporation as recruiter at job fairs, conducting face-to-face interviews.
Education
Post-Degree Certificate - Golf Course Management
Augusta Technical College
Augusta, Georgia, GA10-2025
Associate of Applied Science - Horticulture, Golf Course Management
Grayson College
Denison, TX05-2002
Skills
- Data analysis
- Mobile app marketing
- SharePoint and Adobe proficiency
- Microsoft Office Suite mastery
- Technical training
- Training programs
- Talent acquisition
- Leadership and team building
- Team building
- Employee motivation
- Employee development
- Organizational communication
- Communication skills
Timeline
Senior iOS Supervisor
Apple, Inc.
05.2015 - 12.2025
U-verse On-Demand Traffic Team Content Processing Manager
AT&T U-verse
05.2013 - 07.2014
Senior Technical Support Manager
T-Mobile
07.2010 - 06.2012
Customer Support Supervisor
Time Warner
05.2004 - 07.2010
Post-Degree Certificate - Golf Course Management
Augusta Technical College
Associate of Applied Science - Horticulture, Golf Course Management
Grayson College