Summary
Overview
Work History
Education
Skills
Experience
Websites
Timeline
Generic

KENNETH FRANKLIN

Belleville,MI

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Leasing Associate

Trinitas Ventures
07.2023 - Current
  • Greet prospective residents, determine their needs and preferences; Present the property, its features, amenities, and benefits, in a professional manner
  • Conduct all functions necessary to close sales, including completing guest card information, conducting property tours, following up with all assigned leads, and completing follow-up lead information in property management software in compliance with Trinitas policies and procedures
  • Participate in the marketing and outreach efforts to local businesses, campus events, campus organizations or groups, and local events during and after business hours as required
  • Maintain conversations + deliver a high level of customer service in every interaction.

Energy Squad Member

Detroit Tigers
03.2023 - Current
  • Entertained fans during games and at personal appearances by performing stunts and choreographed routines
  • Promoted positive attitude and competitive spirit during training and gameplay
  • Maintained professionalism when attending charity, sporting and media events as team representative.

Guest Service Representative

Live Nation Entertainment
12.2022 - Current
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions
  • Welcomed a large volume of guests and improved overall customer service
  • Maintained knowledge of events at the venue space and promoted customers to come back anytime.

Event Security Guard

S.A.F.E. Management
11.2022 - 08.2023
  • Protected entrances by scanning individuals and bags via manual checks or x-ray machinery
  • Stayed in frequent communication with security and event staff to smoothly respond to concerns
  • Monitored event activities to track schedule and prepare for crowd movements.

Community Intern

Cardinal Group Companies
06.2022 - 09.2022
  • Toured property with prospective tenants and provided wealth of information in regards to its key features
  • Performed background, reference and credit checks as part of screening process of prospective tenants
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns
  • Invited prospects to fill out an application upon completion of a property tour

Central Staff Assistant

MSU NSSC
09.2021 - 05.2022
  • Managed phones and help students connect with advising
  • Produce new ideas to engage with students to better their success at MSU
  • Resolved problems promptly to elevate customer approval
  • Kept the front desk presentable, managing incoming calls and visitors with utmost professionalism

Member Service Representative

Planet Fitness
02.2021 - 09.2021
  • Serve as a helping hand to guest and collaborate with team to execute given task
  • Lead team and managed facility to make sure members and workers are following COVID-19 protocols
  • Helping large volume of customers every day with positive attitude and focus on customer satisfaction
  • Assisted members with correcting account, service and system issues by educating on required forms and technical processes

Education

Bachelor of Arts - Film & Production

Michigan State University
East Lansing, MI
05.2022

Skills

  • Detail-Oriented
  • Media Communications
  • Schedule Coordination
  • Customer Service
  • Attention to Detail
  • Document Management
  • Team Collaboration
  • Event Networking
  • Problem-Solving
  • Google Analytics
  • Project Management
  • Adobe Premiere Pro
  • Microsoft Office
  • Social Media Platforms
  • Public Speaking
  • Time Management
  • Program Planning
  • Adobe Systems Creative Cloud
  • Team Management
  • Audio/ Visual

Experience

Production Coordinator | Indie Fashion - Detroit, MI | 06/2022 - Current


Producer, Director, Writer | Black Power Rally - East Lansing, MI | 10/2019 - 11/2023


President | Black Students’ Alliance - East Lansing, MI | 03/2021 - 05/2022


Director | Focal Point News - East Lansing, MI |  01/2022 - 04/2022


Audio Producer | The Pick Up Film - East Lansing, MI | 10/2021 - 12/2021


Internship Student | WLNS, TV6 - Lansing, MI | 09/2020 - 12/2020 

Timeline

Leasing Associate

Trinitas Ventures
07.2023 - Current

Energy Squad Member

Detroit Tigers
03.2023 - Current

Guest Service Representative

Live Nation Entertainment
12.2022 - Current

Event Security Guard

S.A.F.E. Management
11.2022 - 08.2023

Community Intern

Cardinal Group Companies
06.2022 - 09.2022

Central Staff Assistant

MSU NSSC
09.2021 - 05.2022

Member Service Representative

Planet Fitness
02.2021 - 09.2021

Bachelor of Arts - Film & Production

Michigan State University

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