Felicity Collins
Summary
Well-qualified employee with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
2
2
years of professional experience
Work History
Leasing Associate
Brady Sullivan
07.2024 - Current
- Provided exceptional customer service throughout the leasing process, ensuring a smooth transition into residency.
- Greeted clients, showed apartments, and prepared leases.
- Hosting/ Planning resident events
- Enhanced tenant satisfaction by promptly addressing concerns and providing timely solutions.
- Completed 8 week training period in 2 weeks
- Developed clear and consistent communication skills
Barista
Apotheca Tea & Flowers
06.2023 - 08.2025
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Created new specials based on trendy ingredients and customer feedback.
Event Coordinator
Keep LIVIN Vintage
11.2023 - 06.2024
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Developed creative marketing materials that generated interest and boosted event attendance.
- Managed budgets effectively, negotiating contracts to secure cost savings without compromising quality.
- Conducted post-event analysis, identifying areas of improvement for future events.
Education
High School Diploma -
Goffstown High School
Goffstown, NH06.2024
Skills
- Customer service expertise
- Fair Housing Regulations
- Goal-oriented mindset
- Team Collaboration
- Telephone and email etiquette
- Cash Handling
- Organized Mindset
- Community Engagement
- Leasing and sales
- Event Planning
- Time Management
- Attention to Detail
- Multitasking Abilities
- Reliability
- Data Entry
Timeline
Leasing Associate
Brady Sullivan
07.2024 - Current
Event Coordinator
Keep LIVIN Vintage
11.2023 - 06.2024
Barista
Apotheca Tea & Flowers
06.2023 - 08.2025
High School Diploma -
Goffstown High School
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