Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Kenneth Fraser

Treatment Center
Cape Coral,FL

Summary

Successful National Director Of Outreach bringing years of progressive experience and seeking new role with room for advancement. Born connector capable of establishing useful partnerships and developing performance-oriented teams. Looking to devote skills to Recovery. Over 29 years of active recovery. Proven accomplishments in improving media and social media coverage, enhancing customer engagement and driving substantial census. Insightful, resourceful and passionate about leveraging multi-channel marketing and strategies. Articulate, personable and charming with staff, customers and external stakeholders. Experienced recovering professional with solid background in team leadership, partnership development and media relations. Market-savvy, analytical and well-coordinated in devising and implementing plans. Capable of marketing quality care and services via diverse channels and consistently outperforming targets.

Overview

15
15
years of professional experience
1
1
Certification

Work History

National Director of Outreach / Interventionist

Oglethorpe Inc. / Vance Johnson Recovery Centers
07.2019 - Current
  • Led complete review of operational costs and potentially wasteful practices, resulting in minimal cost increases as company headcount and business volume skyrocketed.
  • Planned and executed census building strategies.
  • Developed strong relationships with National organizations to increase our bottom line.
  • Outreach to local municipalities to help less fortunate individuals.
  • Evaluated progress of each person in advancing marketing and outreach skills.

Director of Community Outreach

Beachside Rehab
05.2016 - 07.2019
  • Established goals for soliciting funds, developed collection and security policies and coordinated funds disbursements.
  • Facilitated remarkable and strategic leadership with expertise.
  • Tracked customer behaviors, market trends and online presence, using data to make proactive adjustments to sales procedures and targets.
  • Directed sales team on closing through combination of expertise, resources, data analysis and strategic techniques.
  • Partnered with local Real Estate companies to develop strategic marketing plans focused on increasing traffic to our site.
  • Built and maintained corporate image, brand and identity.
  • Planned and executed GRACE (Give Recovery A Chance Everyday).
  • Wrote crisp and fresh press releases and prepared media kits.
  • Established relationships with other centers.
  • Built and maintained corporate image, brand and identity.
  • Wrote crisp and fresh press releases and prepared media kits.
  • Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
  • Oversaw special promotional events to drive positive media coverage, boost census and revenue.
  • Wrote training manuals for call centers and Admissions Team.
  • Trained Admissions Team and Call center personal.
  • Attend large conferences through out USA.

Executive Sales Director

Concord Wilshire
07.2010 - 01.2012
  • Promoted product and service benefits through facility tours and engaging presentations.
  • Exceeded specific team goals and resolved issues, partnering with upper management team to share and implement continuous improvements.
  • Audited location sales performance and data trends to improve underperforming areas.
  • Worked closely with Agents, using persuasive communication skills and customer relations expertise to close deals with potential clients.
  • Trained associates on cross-selling and relationship-building techniques.
  • Developed creative sales and marketing strategies to assist sales team with reaching targets.

Education

Certified Interventionist - Behavioral Health Intervention

Addictin Academy
West Palm Beach, FL
11.2018

Some College (No Degree) - Real Estate

Real Estate Accademy
Cape Coral, FL
01.2005

Skills

  • Client management
  • Lead follow up
  • Sales Force expert
  • Highly professional
  • Certified Interventionist
  • Exceeds goals
  • Great listener
  • CRM software use
  • Communications leadership
  • Revenue development
  • Strategic planning
  • Diversity and inclusion
  • Content development
  • Talent acquisition
  • Internal communications

Accomplishments

  • 34 Continious Years Sober and Active in Recovery
  • Developed G R A C E (Give Recovery A Chance Everyday) to help less fortunate souls get the help they need.
  • Serve on the Board of Directors of Vineyard Church in Fort Pierce
  • Established key partnerships to increase census
  • Certified Interventionist
  • Trained call centers to help improve their communication skills

Certification

  • [Area of expertise] License - [Timeframe]35 Years continious sobriety

Languages

English
Full Professional

Timeline

National Director of Outreach / Interventionist

Oglethorpe Inc. / Vance Johnson Recovery Centers
07.2019 - Current

Director of Community Outreach

Beachside Rehab
05.2016 - 07.2019

Executive Sales Director

Concord Wilshire
07.2010 - 01.2012

Some College (No Degree) - Real Estate

Real Estate Accademy

Certified Interventionist - Behavioral Health Intervention

Addictin Academy

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