Summary
Overview
Work History
Education
Skills
Timeline
Kenneth Garcia-Cappa

Kenneth Garcia-Cappa

Cook
Valencia,CA

Summary

Proactive Hospitality Worker with in-depth understanding of operational practices and logistics coordination. Proficient in day-to-day operations, catering and event preparations. Successful record of managing budgets, controlling inventory and motivating team members to boost productivity. Reliable cook well-versed in assisting guests with check-in, check-out and billing services. Smart individual with combined organizational skills and polished customer service style. Promptly addresses various questions and concerns from customers to facilitate positive guest experience and repeat business. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
12
years of professional experience
5
5
years of post-secondary education
2
2
Languages

Work History

Hospitality Worker

Amplify Energy
Long Beach, CA
10.2015 - Current
  • Acknowledged outstanding staff performance to boost morale.
  • Identified and resolved customer complaints concerning food or lodging.
  • Established unique service goals to each venue to provide constant and excellent service.
  • Sourced quality vendors to consistently reach highest care standards.
  • Trained new staff members on proper customer service and hospitality policies.
  • Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
  • Prepared food and beverages and verified adherence of quality and safe food-handling standards.

Food Handler

Red Lobster Restaurant
Valencia, CA
08.2011 - 03.2015
  • Set up kitchen every morning by turning on equipment, cutting ingredients and stocking workstations.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Maintained high customer satisfaction levels by preparing orders accurately.
  • Checked and logged food temperatures every hour.
  • Organized and re-stocked various stations and self-service items.

Education

High School -

Medardo Carazo, Trujillo Alto,Puerto Rico
10.1990 - 10.1995

Skills

Cash Handling

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Timeline

Hospitality Worker - Amplify Energy
10.2015 - Current
Food Handler - Red Lobster Restaurant
08.2011 - 03.2015
Medardo Carazo - High School ,
10.1990 - 10.1995
Kenneth Garcia-CappaCook