Summary
Overview
Work History
Education
Skills
Timeline
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Kenneth Gately

Tyngsboro,MA

Summary

Sharp Trucking Dispatcher with strong background in logistics and transportation management. Adept at delivering exceptional customer service with knack for making quick decisions. Strategic and committed to keeping safery as highest priority.

Overview

14
14
years of professional experience

Work History

Senior Dispatcher

Truckcouriee
09.2018 - 11.2024
  • Monitored driver activities, including tracking their locations, ensuring on time pickups and deliveries, and providing support as needed
  • Team leader for 6 dispatchers servicing 150 expedited deliveries daily in New England for a 24/7 expedited trucking company
  • Managed a fleet of 35 trucks, assigning drivers to specific routes based on availability and customer demands
  • Coached team members on problem resolution, dispatching akilla and customer issues
  • Buiit strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities
  • Negotiated rates and compensation with independent contractors
  • Developed and implemented standard operating procedures for dispatch operations
  • Ensured DOT compliance for drivers
  • Point of contact for 3PL and customer service departments

Operations Supervisor

Cargo Transport
01.2011 - 01.2018
  • Primary dispatcher for regional trucking company with 2 terminals- M A & NJ
  • Scheduled and coordinated all loading dock activities
  • Driver payroll and compensation
  • Communicated with maintenance department to ensure truck and trailer availability
  • Scheduled all local drivers and regional drivers
  • Managed DOT compliance for all drivers.

Education

Bachelor of Arts - Management

MSLC
North Adams

Skills

  • Dispatch software

  • Route planning

  • Advanced communications

  • Geographical expertise

  • Customer relations

  • Dispatch coordination

  • Decision-making

  • Customer service

Timeline

Senior Dispatcher

Truckcouriee
09.2018 - 11.2024

Operations Supervisor

Cargo Transport
01.2011 - 01.2018

Bachelor of Arts - Management

MSLC

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Kenneth Gately