Kenneth Glover
Iowa City,IA
Summary
Experienced Service Manager with over 10 years of experience in Food Industry. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
9
9
years of professional experience
Work History
Service Manager
Caring Hands & More
Iowa City, IA
10.2020 - Current
- Met with customers to discuss service needs and develop effective and practical solutions.
Crew Member
Pancheros
Cedar Rapids, Iowa
02.2016 - 07.2019
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Took orders, prepared meals and collected payments.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
- Supported great dining and meal experiences for guests.
- Maintained fast speed of service, especially during rush times.
- Worked front counter, drive-thru and other areas as needed.
- Collaborated with team members to complete orders.
Crew Member
Taco Bell
Cedar Rapids, Iowa
06.2015 - 08.2017
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Took orders, prepared meals and collected payments.
- Supported great dining and meal experiences for guests.
- Maintained fast speed of service, especially during rush times.
- Worked front counter, drive-thru and other areas as needed.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
Office Assistant
Angels Homehealthcare Solutions
Park Forest, Illinois
02.2012 - 02.2014
- Developed correspondence letters, memos and emails.
- Executed record filing system to improve document organization and management.
Education
High School Diploma -
Crete Monee High School
Crete Illinois06.2013
Skills
- Documentation and reporting
- After-sales support
- Proficient in [Software]
- Customer Service Management
- Team Leadership
- Sales
- Staff Management
Timeline
Service Manager
Caring Hands & More
10.2020 - Current
Crew Member
Pancheros
02.2016 - 07.2019
Crew Member
Taco Bell
06.2015 - 08.2017
Office Assistant
Angels Homehealthcare Solutions
02.2012 - 02.2014
High School Diploma -
Crete Monee High School
Similar Profiles
Barbara SneedBarbara Sneed
Care Provider at Caring Hands Adult Day ServicesCare Provider at Caring Hands Adult Day Services
Priscilla ProfittPriscilla Profitt
PCA at Caring Hands Home HealthPCA at Caring Hands Home Health
Aeprel TorrenceAeprel Torrence
Administrative Assistant at Caring Hands United, INCAdministrative Assistant at Caring Hands United, INC
Taryn NealTaryn Neal
Shift Lead at Insomnia CookiesShift Lead at Insomnia Cookies
Ella TweetenElla Tweeten
Communication Intern at Wixted & CompanyCommunication Intern at Wixted & Company