Kenneth Gonzalez
MIAMI BEACH,Florida
Summary
Customer-oriented General Manager with 6 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
General Manager, Business Development
ICP
2017.10 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee evaluations, and contract details.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Lead Product Specialist
ICP
2016.02 - 2017.10
- Developed and implemented sales strategies to increase profits.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Collaborated with cross-functional teams to identify and address customer needs.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Generated new leads through networking and attending industry events.
Fragrance Counter Manager
Saks Fifth Avenue
2015.02 - 2016.02
- Offered make-up tips and popular tutorials in alignment with latest trends.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
- Applied merchandising and housekeeping procedures, adhering to corporate and brand standards.
- Delivered product demonstrations and sample applications, raising exposure of key brands.
- Protected store assets and inventory via loss prevention procedures.
Education
Business Administration
Miami Dade College
Miami, FL06.2025
Associate of Arts - Graphic Design
Atlantic College
Puerto Rico06.2012
Skills
- Lead Generation
- Research
- Order Management
- Contract Review
- Corporate Budgeting
- Revenue Generation
- Staff Management
- Event Planning
- Lead Prospecting
- Revenue Forecasting
- Territory Growth
- Sales Pipeline Management
- Territory Management
- Vendor Management
- Business Development
- Customer Acquisition
- Marketing
- Promotional Planning
- Customer Relationship Management
- Training and Mentoring
- Team Building Expertise
- Sales Presentations
- Team Collaboration
- New Business Development
- Mentoring and Coaching
- Training and Development
- Forecasting and Planning
- Proposal Development
- Performance Evaluations
- Analytics
- Sales Expertise
- Business Intelligence and Analysis
- Operations
- Strategic Planning
- Goals and Performance
- Cross-Functional Collaboration
- Performance Goals
- Adept Multi-Tasker
- Product Demonstrations
- Customer Service
- Relationship Building and Rapport
- Team Leadership
Accomplishments
- Developed new marketing strategy which increased customer base by 31%.
- Marketing - Implemented marketing strategies which resulted in [21%] growth of customer base.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with different brands.
- Supervised staff members and monitor them monthly.
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
General Manager, Business Development
ICP
2017.10 - Current
Lead Product Specialist
ICP
2016.02 - 2017.10
Fragrance Counter Manager
Saks Fifth Avenue
2015.02 - 2016.02
Business Administration
Miami Dade College
Associate of Arts - Graphic Design
Atlantic College
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