Summary
Overview
Work History
Education
Skills
Languages
Timeline
Awards
Generic

SORAYA SWINGEN

Miami Beach,FLORIDA

Summary

Experienced leader skilled in operations management, team development, and the highest level of customer service. Energetic professional with a strong record of surpassing organizational goals. Offers progressive experience combined with sound judgement and good problem-solving abilities.


Overview

36
36
years of professional experience

Work History

Assistant General Manager

Giorgio Armani - A|X Armani Exchange
12.2019
  • Demonstrate strong leadership, sales, and customer service skills, as well as a passion for the A|X brand.
  • Support the General Manager in all aspects of store operations.
  • Perform a lead role in training, developing, and motivating the sales team, ensuring the store meets sales targets and maintains a positive work environment.
  • Oversee daily operations, including inventory management, visual merchandising, and compliance with company policies.
  • Monitor sales reports, identify opportunities for improvement, and collaborate with the General Manager to implement strategies.
  • Promote client-centric sales experience that is representative of the brand and achieve Key Performance Indicators (KPIs), i.e., Conversion and UPT targets.
  • Responsible for all Sales training programs, including Product Knowledge and Client Service.

Operations Manager – Key Holder

Tory Burch
- Current
  • Lead team, delivering exceptional customer experience, and achieving sales goals, while also acting as a leader on the sales floor and managing their own client book.
  • Model company values, manage conflicts, and ensure high levels of customer service through product knowledge.
  • Demonstrate a genuine curiosity and interest in people, authenticity, fashion & style sensibility, and exceptional selling skills.
  • Resourceful and collaborative – a team player who is savvy about the visual and operational aspects of the role and committed to loss prevention.
  • Responsibly demonstrate a high degree of maturity and integrity to take on the responsibility of opening and closing the store.

Assistant Manager

Banana Republic
06.2010 - 05.2019
  • Drive the productivity of the team to achieve store financial, revenue, and expense targets.
  • Promote team performance through consistent coaching and feedback to create a customer-centric environment.
  • Conduct inspirational BAMs to deliver consistent messages and information around daily focuses, recognition, and service activities.
  • Lead stock team and all DORs on backroom organizational standards and provide in-the-moment feedback.
  • Lead replenishment, shipment processing, markdowns, and in-store promotions.
  • Provide LP and Risk Management policy and procedure training.
  • Leads implementation of product placement, marketing, and promotional strategies.
  • Drive brand loyalty through effective product placement and marketing.
  • Drive the productivity of the team to achieve store financial, revenue, and expense targets.
  • Work with GM to measure the success of brand initiatives, in-store trends, and market insights to Drive growth.

Field Engineer/Customer Service

Eastman Kodak Co
05.1989 - 03.2009
  • Handled nationwide customer relations.
  • Recipient of “Service Excellence Award”
  • Inducted into “Master” Club – 100% Customer Satisfaction”
  • Successfully managed territories and parts inventory.
  • Aided other territories.
  • Managed quality control of products.
  • Installed and independently resolved technical problems. Repaired and maintained assigned equipment; High Volume: Ektaprint Model 100 - IS85, Mid Volume:
  • Organized and distributed the department’s Dalí workload Prom. Laboratory.

Education

Business Administration Major

Massey Business College
Atlanta, GA

Electronic Technology Certificate - undefined

HumRRO Technical Education Center
Washington, DC

Skills

  • Staff management
  • Customer relationship management (CRM)
  • Operations management
  • Team leadership expertise
  • Decision-making

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Assistant General Manager

Giorgio Armani - A|X Armani Exchange
12.2019

Assistant Manager

Banana Republic
06.2010 - 05.2019

Field Engineer/Customer Service

Eastman Kodak Co
05.1989 - 03.2009

Operations Manager – Key Holder

Tory Burch
- Current

Electronic Technology Certificate - undefined

HumRRO Technical Education Center

Business Administration Major

Massey Business College

Awards

Platinum Award for Excellence in Sales and Customer Service., Service Excellence Award for Professionalism, Master’s Club – 100% Customer Satisfaction., Top Sales Performance Award., Volunteer of the Year – Aqua Foundation for Women. Relationships and recognizing different personalities.

Similar Profiles

CREATE PROFILE
SORAYA SWINGEN