Kenneth Gray
Nashville,TN
Summary
Detail-oriented professional with leadership experience supporting daily operations in fast-paced environments. Skilled in coordinating teams, managing competing priorities, maintaining high operational standards, and delivering exceptional customer service. Brings strong problem-solving, organizational, and communication skills backed by a Bachelor's degree in Computer Science and experience leading collaborative projects.
Overview
9
9
years of professional experience
Work History
Operations Assistant
Army Installation - Texas Roadhouse
Ft Campbell, KY
10.2025 - Current
- Coordinate daily operations between kitchen, front-of-house, and management teams to maintain efficient workflow during high-volume service.
- Assist management with operational planning, task prioritization, and maintaining compliance with Army installation policies and food safety regulations.
- Monitor inventory levels, communicate supply needs, and support uninterrupted daily operations.
- Resolve operational issues while maintaining exceptional customer service and communication.
- Maintain sanitation, safety, and quality standards in accordance with military installation requirements.
Assistant Manager of Operations
Smokin Chikin
Clarksville, TN
01.2023 - 10.2025
- Oversaw daily operations, coordinated staff assignments, and ensured smooth execution of daily business activities.
- Delegated responsibilities, monitored workflow, and adjusted staffing priorities throughout each shift.
- Managed inventory, coordinated supply orders, and communicated operational needs to minimize disruptions.
- Resolved customer concerns professionally while supporting management with daily operations.
- Trained employees and maintained compliance with safety and quality standards.
Shift Lead
Dunkin Donuts
Clarksville, TN
09.2019 - 10.2022
- Oversaw daily shift operations to ensure smooth workflow in a busy restaurant setting.
- Coached team members during peak service times to enhance service delivery.
- Trained and mentored new employees on operating procedures, food safety, and customer service standards.
- Ensured food safety and sanitation standards were followed.
- Maintained cleanliness and organization of work areas to promote safety.
Rental Equipment Manager / Paintball Referee
Black Ops Paintball
Fayetteville, NC
03.2017 - 06.2019
- Managed customer equipment rentals, inspected and maintained safety gear, and ensured compliance with field safety procedures.
- Inspected equipment for damage or malfunctions to maintain quality and safety standards.
- Enforced field rules and safety procedures to ensure player safety during games.
- Conducted thorough cleaning and maintenance of rental gear to ensure safety and usability. to ensure quality and safety.
- Documented and communicated instances of damaged or missing equipment to management for prompt resolution. to management.
Education
Bachelor of Science - Computer Science (Software Engineering)
Austin Peay State University
Clarksville, TN05-2026
Skills
- Operations Coordination
- Project Management
- Administrative Support
- Team Collaboration
- Microsoft Office 365
- Windows 10/11
- Technical Troubleshooting
Timeline
Operations Assistant
Army Installation - Texas Roadhouse
10.2025 - Current
Assistant Manager of Operations
Smokin Chikin
01.2023 - 10.2025
Shift Lead
Dunkin Donuts
09.2019 - 10.2022
Rental Equipment Manager / Paintball Referee
Black Ops Paintball
03.2017 - 06.2019
Bachelor of Science - Computer Science (Software Engineering)
Austin Peay State University