Kenneth Gray IV
Colorado Springs,CO
Summary
Passionate in customer service, bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences over the past 3 years by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty and provide an enjoyable experience that is stress free.
Overview
2
2
years of professional experience
Work History
Server
IHOP
05.2023 - 09.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Server/Carside Specialist
Applebees
08.2022 - 04.2023
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Answered guest questions and promoted special products.
- Communicated clearly with other employees to promote prompt preparation and delivery of food orders.
- Utilized POS system to receive and process food and beverage orders.
- Adjusted food preparation methods in accordance with customer requests.
- Operated headset communication system to take orders quickly and accurately from customers.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts, and sides.
- Monitored drive-in parking lot regularly to direct drivers into designated areas and maintain safe and organized service.
Server
IHOP
04.2021 - 07.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Processed orders and sent to kitchen employees for preparation.
Education
Associate of Arts - Education
Pikes Peak Community College
Colorado Springs, CO05.2025
High School Diploma -
Calhan High School
Calhan, CO05.2022
Skills
- Warm and Friendly
- Proactive
- Personalized
- Competent
- Friendliness
- Open-Minded
- Patience
- Problem-Solving
- Collaborative
Musician
Choir and piano player of 6+ years and on going. I participate in musical events as well as a professional choir.
Timeline
Server
IHOP
05.2023 - 09.2023
Server/Carside Specialist
Applebees
08.2022 - 04.2023
Server
IHOP
04.2021 - 07.2022
Associate of Arts - Education
Pikes Peak Community College
High School Diploma -
Calhan High School
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