AnJanette Nelson
Charlotte,United States
Summary
Security Officer with a detailed memory and a keen sense of awareness of surrounding people, events and facilities. Capable of asserting excellent communication skills and consistently maintaining detailed logs of important events. Skilled in problem-solving and conflict resolution while being committed to honest interactions with supervisors, co-workers and the community. I take pride in being a dependable and service-focused individual who is self motivated to deliver consistent, prompt and courteous service. I emboss the adaptability to work effectively unsupervised and quickly mastering new skills as well as exceptional interpersonal skills.
Overview
14
14
years of professional experience
Work History
Delivery Driver
Amazon
Charlotte, NC
08.2024 - Current
- Load, secure, and unload cargo in a safe and timely manner.
- Promoted positive customer service by delivering on-time shipments, and fully resolving any issues.
- Navigate routes with relevant mapping programs and GPS systems.
- Inspected the condition of vehicles, supplies, and equipment before and after trips.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
City Mail Carrier
USPS
Charlotte, NC
03.2020 - 07.2024
- I sorted the mail to be delivered and notified the supervisor of any hazards or safety concerns I encountered while on the route.
- Delivered packages and letters to residential and commercial customers.
- Adhered to road rules, and made adjustments in different weather and road conditions to maintain a safe driving record.
- Utilized a scanning device to collect signatures from recipients for delivery tracking.
- Provided customer service regarding postal regulations, and delivered mail in accordance with strict timelines.
Operations Manager
ATJ Transportation
Charlotte, NC
05.2017 - 02.2020
- Oversee day-to-day operations, scheduling, and production.
- Log all pertinent shift information and data in a timely manner.
- Respond quickly to customer complaints and issues while making efficient decisions.
- Cultivate and strengthen relationships with customers, vendors, and stakeholders.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
Security Officer
Spear Security
Denver, CO
11.2010 - 04.2017
- Quickly and accurately reported all security incidents, accidents, and medical emergencies.
- Enforced security regulations effectively while calmly resolving site disturbances and removing non-compliant individuals when necessary.
- Maintained stamina during long periods of walking, standing, or driving while remaining focused and vigilant.
- Secured personnel and premises by inspecting buildings, patrolling property, and monitoring surveillance cameras.
- Wrote reports outlining incidents such as theft, unauthorized access violations, or other occurrences to help support later criminal or civil actions.
Education
Associate of Science - Criminal Justice
Metropolitan State University of Denver
Denver, CO05-2015
Medical Clerical
Community College of Denver
Denver, CO05-2010
High School Diploma -
Emily Griffith Technical College
Denver, CO06-1998
Skills
- Premises patrol
- Security screenings
- Surveillance
- Dispatch
- Crime prevention
- Identification verification
- Metal detector operation
- Crisis intervention training
- Superior customer service
- Checkpoint management
- Relationship building and management
- Asset protection
Timeline
Delivery Driver
Amazon
08.2024 - Current
City Mail Carrier
USPS
03.2020 - 07.2024
Operations Manager
ATJ Transportation
05.2017 - 02.2020
Security Officer
Spear Security
11.2010 - 04.2017
Associate of Science - Criminal Justice
Metropolitan State University of Denver
Medical Clerical
Community College of Denver
High School Diploma -
Emily Griffith Technical College