Kenneth Hall
Tooele,UT
Summary
Professional service technician with strong background in diagnostics, repairs, and maintenance of various systems and equipment. Proven ability to collaborate effectively within teams to meet and exceed targets. Demonstrates adaptability and reliability in dynamic work environments. Skilled in troubleshooting, customer service, and technical problem-solving.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Offsite Service Technician
Premier Truck Group
04.2014 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
Education
High School Diploma -
San Diego Office of Education
San Diego, CAVocational - Diesel/Industrial Technician
Universal Technical Institute
Rancho Cucamonga, CA09-2011
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Work with minimal supervision
- Troubleshooting skills
- Read Schematics / Blue Prints
- Flexible and adaptable
Certification
- Utah Driver's License
- 609 EPA Certification UTI 2011
- 608 EPA Certification - Universal UTI 2011
- Freightliner Cascadia Expert Certification DTNA - Current
Timeline
Offsite Service Technician
Premier Truck Group
04.2014 - Current
High School Diploma -
San Diego Office of Education
Vocational - Diesel/Industrial Technician
Universal Technical Institute
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