KENNETH HILL
Colbert,GA
Summary
Dynamic Service Manager with a proven track record at Heyward Allen Motor Company, adept at enhancing team performance and client satisfaction. Skilled in mechanical troubleshooting and effective team leadership, I successfully resolved escalated complaints, fostering loyalty and driving revenue growth through streamlined processes and staff development initiatives.
Professional service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.
Overview
13
13
years of professional experience
Work History
Service Manager
Heyward Allen Motor Company
02.2022 - Current
- Resolved customer complaints in professional and timely manner.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
Master Technician
Bulldog Kia Of Athens
02.2012 - 02.2022
- Collaborated with management to develop short-term and long-range plans for shop improvements, resulting in increased revenue growth.
- Achieved high customer satisfaction ratings by ensuring quality workmanship on all repairs and maintenance tasks.
- Mentored junior mechanics, providing guidance on best practices and technical knowledge to improve their skills.
- Streamlined workflow processes, enabling faster turnaround times without compromising quality standards.
- Reduced vehicle downtime for clients by overseeing timely repairs and thorough inspections.
- Used hand and power tools, equipment, and instruments accurately.
- Oversaw maintenance and repair of shop equipment.
Education
GED -
Athens Technical College
Athens, GASkills
- Positive problem-solving approach
- Proficient in team coordination
- Effective multitasking
- Client support
- Dependable and trustworthy
- Staff development
- Effective time management
- Effective team leadership
- Team member engagement
- Evaluation of performance metrics
- Policy enforcement
- Mechanical troubleshooting
- Expense management
Timeline
Service Manager
Heyward Allen Motor Company
02.2022 - Current
Master Technician
Bulldog Kia Of Athens
02.2012 - 02.2022
GED -
Athens Technical College
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