Kenneth Howell
Lansing
Summary
Dynamic Aquatics Assistant Manager with a proven track record at the City of Lansing, skilled in team leadership and customer service. Enhanced community engagement through innovative programs and effective staff training, resulting in improved patron satisfaction. Certified in CPR and First Aid, demonstrating commitment to safety and emergency response excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Aquatics Assistant Manager
City Of Lansing, Kansas
Lansing, KS
05.2025 - Current
- Managed a staff of 50 lifeguards
- Assisted in managing daily operations and staff scheduling to ensure efficient team performance.
- Supported implementation of community programs to enhance resident engagement and satisfaction.
- Coordinated training sessions for new employees, fostering a collaborative work environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Aquatics Assistant Manager
City Of Leavenworth Kansas
Leavenworth, KS
04.2021 - Current
- Managed a staff of 50 lifeguards
- Managed 30 swim instructors for swim lessons
- Developed and maintained positive relationships with community stakeholders to promote city initiatives.
- Contributed to project planning and execution, streamlining processes for improved workflow efficiency.
- Researched best practices in municipal management to inform local policy recommendations.
- Provided administrative support, including report generation and data analysis for decision-making processes.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Monitored pool area for safety, enforcing rules to prevent accidents and ensure guest compliance.
- Responded quickly to emergencies, performing rescues and administering first aid as needed.
- Maintained cleanliness and organization of pool facilities, ensuring a safe environment for patrons.
- Conducted regular safety drills and training sessions, enhancing team preparedness and response times.
- Provided exceptional customer service, assisting guests with inquiries and resolving issues efficiently.
- Collaborated with management to improve safety protocols and operational efficiency at the facility.
- Trained new lifeguards on procedures, fostering teamwork and promoting adherence to safety standards.
- Implemented innovative strategies to enhance guest engagement during pool activities and events.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Upheld hygiene standards in pool and surrounding area.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Monitored pools and surrounding areas for adherence to safety protocols.
- Improved response times by conducting thorough lifeguard drills and training sessions.
- Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.
- Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.
Landscaper
CW Lawns
Lansing KS
03.2020 - 03.2021
- Put in charge very early into the job managing crews of 3-4
- Designed and implemented landscape layouts to enhance aesthetic appeal.
- Owner of the landscaping company went on a 2 week trip and left me in charge.
- Operated landscaping equipment, ensuring adherence to safety standards.
- Trained junior staff on proper maintenance techniques and equipment usage.
- Developed efficient workflow processes for improved project completion times.
- Led a team in executing large-scale landscaping projects from concept to completion.
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Performed seasonal maintenance tasks such as pruning, aeration, fertilization, and mulching to promote plant health and longevity.
- Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.
- Maintained safe working environments by adhering to safety protocols and conducting regular equipment inspections.
- Optimized irrigation systems for water conservation efforts while maintaining healthy lawns and gardens.
- Assisted clients in selecting appropriate plants based on climate conditions, soil types, and desired aesthetics.
- Utilized power tools and landscaping machines to maintain outdoor areas.
- Removed debris and waste from outdoor areas.
- Cut trees and shrubs to shape and maintain landscape.
- Removed tree stumps, roots and debris for cohesive landscape appearance.
- Performed equipment maintenance and repairs to keep tools functional for projects.
- Maintained gardening tools by replacing blades and fluids.
Education
Bachelor of Science - Exercise Science
The University of Saint Mary
Leavenworth KS05-2026
High School Diploma -
Lansing Highschool
Lansing KS05-2022
Skills
- Customer service
- Team motivation
- Staff training and development
- Task delegation
- Staff management
- Operations management
- Strong communicator
- First aid
- Adaptability in emergencies
- Self-discipline
- Competitive
- Mental toughness
Certification
- First Aid/CPR Certified
- Water Safety Instructor
Timeline
Aquatics Assistant Manager
City Of Lansing, Kansas
05.2025 - Current
Aquatics Assistant Manager
City Of Leavenworth Kansas
04.2021 - Current
Landscaper
CW Lawns
03.2020 - 03.2021
Bachelor of Science - Exercise Science
The University of Saint Mary
High School Diploma -
Lansing Highschool
NAIA All American
I competed at the colligate level in the NAIA Cross Country Championship, and I received the All American Award for top 40 runners in the nation. I worked hard all 4 years of my college career to achieve that award by running year round nonstop with this goal in mind.