Shaun Sargent
Louisville,KY
Summary
Accomplished manager experienced in team leadership, department operation, and staff management in related roles. Continuously improves team performance and service offerings with proactive management strategies. Offers excellent conflict resolution and decision-making abilities for team members and park guests.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Aquatics Assistant Manager
Kentucky Kingdom And Hurricane Bay
Louisville, KY
02.2023 - Current
- Delegating employee assignments, monitored progress and evaluated performance.
- Supervising lifeguards, maintaining employee files with up-to-date CPR, first aid, AED and spinal injury management certifications.
- Help recruit, hire and train department employees.
- Assign work to team members and evaluated performance against standards.
- Initiate creative ideas and kept recreation programs entertaining and refreshing.
- Manage supply inventory for team and distributed resources to meet demand.
- Assist in the development of operational strategies to ensure efficient and productive operations.
- Provide guidance and support to seasonal team members on daily tasks, projects, and objectives.
- Coordinated with other departments to ensure smooth flow of operations.
Rides Senior Supervisor
Kentucky Kingdom And Hurricane Bay
Louisville, KY
02.2022 - 02.2023
- Cultivating members of rides leadership team into their respective leadership roles, responsibilities, and training procedures for team members.
- Provide adequate training and constructive feedback to newly hired personnel in ride operations and safety procedures.
- Analyzed various processes to identify underperformance and implemented new methods that proved more effective.
- Supported staff in execution of duties posing special challenges to individual skillsets or logistical limitations of typical operations.
- Managed department team members to ensure safe operation practices and behavior to increase guest satisfaction.
- Closely monitor department staffing levels to guarantee optimal rides operations as well as team member breaks park wide.
- Established and enforced clear goals to keep employees working collaboratively.
- Resolved guest concerns and addressed team members in improving upon any operational faults
Rides Supervisor
Kentucky Kingdom And Hurricane Bay
Louisville, KY
05.2021 - 02.2022
- Training new employees on ride operations, pointing out safety mechanisms and features.
- Inspection of equipment to detect wear and tear, notifying Rides Technicians of parts needing immediate repair.
- Assigning work to team members and evaluated performance against standards.
- Backing up staff completing difficult or complex tasks and empowered team members to independently handle most issues.
- Resolving guest concerns or complaints and kept supervisors informed of escalating situations.
- Practice safe lockout-tagout procedures to prevent injury to personnel during maintenance procedures.
Rides Lead Operator
Kentucky Kingdom And Hurricane Bay
Louisville, KY
07.2020 - 05.2021
- Set up machines at start of shift, checking for issues and potential malfunctions.
- Delegated tasks to team members based upon individual strengths and expertise, leading to increase in productivity and workflow.
- Maintained high level of communication with Rides Supervisors, improving overall problem resolution.
- Promoted positive work environment for Ride Operators and Rides Supervisors by responding quickly to inquiries, delivering constructive feedback and pleasantly engaging employees.
- Operated attraction equipment precisely to concur with operational procedures.
- Checked seatbelts of all riders to maximize safety and manage risk.
- Managed supply inventory for team and distributed resources.
Education
High School Diploma -
Ballard High School
Louisville, KY05.2022
Skills
- Leadership development
- Operations Management
- People and communication skills
- Time management
- Team-building
- Decision making
- Conflict resolution
- Training & Development
- Operations monitoring
- Computer skills
- Recruiting and Interviewing
- Coding
- Safety procedures
- Equipment maintenance
- Policy compliance
- Emergency Response
- Resource distribution
- PPE use
Certification
- Certified Rides Supervisor, Kentucky Kingdom and Hurricane Bay - 2022
- Certified Ride Operator, Kentucky Kingdom and Hurricane Bay - 2020- Current
- Certified Lifeguard, Kentucky Kingdom and Hurricane Bay - 2021
- CPR Certified - 2020 - Current
- First-aid Certified - 2021 - Current
- Ellis & Associates Lifeguard Instructor - 2023 - Current
Accomplishments
- Guest speaker for JCPS events to communicate young success in the Amusement industry.
- Participated in community outreach and hiring events for young adults
- Taught community CPR & first-aid training at local schools.
Timeline
Aquatics Assistant Manager
Kentucky Kingdom And Hurricane Bay
02.2023 - Current
Rides Senior Supervisor
Kentucky Kingdom And Hurricane Bay
02.2022 - 02.2023
Rides Supervisor
Kentucky Kingdom And Hurricane Bay
05.2021 - 02.2022
Rides Lead Operator
Kentucky Kingdom And Hurricane Bay
07.2020 - 05.2021
High School Diploma -
Ballard High School
- Certified Rides Supervisor, Kentucky Kingdom and Hurricane Bay - 2022
- Certified Ride Operator, Kentucky Kingdom and Hurricane Bay - 2020- Current
- Certified Lifeguard, Kentucky Kingdom and Hurricane Bay - 2021
- CPR Certified - 2020 - Current
- First-aid Certified - 2021 - Current
- Ellis & Associates Lifeguard Instructor - 2023 - Current
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