Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Languages
Timeline
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Kenneth Hwang

Kenneth Hwang

San Mateo,United States

Summary

Experienced in sales and customer relations with a solid understanding of software features, program management, quality assurance, and business development. Eager to learn and apply new technologies to enhance customer satisfaction through products and services. A business-focused individual with strong analytical and problem-solving skills. Adept at effectively communicating thoughts and ideas with teams. Recognized as a knowledgeable leader and dedicated problem solver bringing 5 years of valuable expertise to drive company objectives forward. Meticulous in coordinating projects, programs, and improvements while paying close attention to detail.

Overview

12
12
years of professional experience

Work History

Online Marketing Coordinator

HeyTech innovation
06.2022 - Current
  • Research Product Marketing videos to test out different markets.
  • Build and manage E-commerce website.
  • Research Product and supplier.
  • Create marketing campaign for launching new products.
  • Creative Product descriptions.
  • Created and managed landing pages for products.
  • Automate delivery services through Fedex and UPS.

Program Manager - MS Innovation

MetricStream
03.2020 - 12.2022
  • Responsible for leading program management for machine learning projects in MetricStream Innovation Team
  • Manage OKRs and demo AI Centric Workflows in Risk Management, Issue Management, Audit use cases, Third-Party Management to executives and help increase high profile customers adoption
  • Manage cross-functional requirements from various departments including collaboration with offshore teams
  • Manage marketing newsletter for MetricStream Innovations including leadership thoughts, customer adoptions and latest machine learning products
  • Manage annual company-wide Hackathon Innovation competition and productize top 5 ideas into our GRC platform
  • Won 2nd place in 2021 Hackathon Innovation Competition with GRC for Startup
  • Responsible for Quarterly Review presentation on MetricStream Innovation team with executives and board
  • Manage and demo Ontology-based Knowledge graphs and use graph learning and NLP techniques for various use cases for clients including Issue Clustering, SOC2 Compliance, Proactive Risk Planning, and Collaborative learning

Research and Development Project Manager

Craze, LLC
01.2018 - 04.2019
  • Business strategy planning and expansion development on EV solutions for Condominium.
  • Building connection within the industry and identifying critical industry problems such as shared outlet charging in Condo.
  • Innovate and Design smart switch to calculate electricity usage for EV users in shared outlet.
  • Web app and Phone app design using Wireframe software such as UXpin
  • Web and Phone app development to allow customers to connect credit card and track EV charging cost.

Junior Project Manager

greenrush
12.2018 - 01.2019
  • Participate in software infrastructure meeting to improve UI design and customer shopping experience
  • Design and manage customer review program project
  • Do Quality Assurance checks for daily operating websites and new launched features

Dispatcher

Canex
10.2017 - 12.2018
  • Closely monitored dispatch board to triage and prioritize over 120 daily deliveries
  • Evaluated and adjusted routes based on daily needs, available workers, traffic hazards and weather conditions
  • Directed all dispatching, routing and tracking of 4 fleet vehicles
  • Documented all changes in computer tracking system
  • Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards
  • Led warehouse improvement initiatives to advance operational efficiencies
  • Identified and implemented supply chain improvement opportunities such as creating an automation delivery platform
  • Established long-term customer relationships through prompt and courteous service

Sales

Vector Marketing
05.2013 - 08.2013
  • Scheduled appointments with potential customers over phone to present Cutco products in person
  • Participated in Vector's mentor program to further improve my salesman abilities

Education

Bachelor of Arts - Business/Corporate Communications

W. P. Carey School of Business - Arizona State University
05-2017

Bachelor of Arts - Business Supply Chain Management

W. P. Carey School of Business - Arizona State University
Tempe, AZ
01.2017

Skills

  • Program leadership
  • Cross-functional team leadership
  • Process improvement
  • Strategic planning and alignment
  • Data collection & research
  • Regulatory compliance
  • BI visualization tools such as Tableu
  • Customer relations

Accomplishments

  • Achieved automation with 90% reduced in errors by design and developing inventory POS and delivery tracking all in one software. Acquired by Greenrush.
  • Competed in Xiaomi AI competition in 2019 with Electric.IO aimed to provide smart charging solutions for condominium and apartments shared outlets. Won 3rd place.
  • Won 2nd place with GRC for Startup at MetricStream Hackathon in 2021.

Personal Information

Title: Program Manager

Languages

English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual

Timeline

Online Marketing Coordinator

HeyTech innovation
06.2022 - Current

Program Manager - MS Innovation

MetricStream
03.2020 - 12.2022

Junior Project Manager

greenrush
12.2018 - 01.2019

Research and Development Project Manager

Craze, LLC
01.2018 - 04.2019

Dispatcher

Canex
10.2017 - 12.2018

Sales

Vector Marketing
05.2013 - 08.2013

Bachelor of Arts - Business/Corporate Communications

W. P. Carey School of Business - Arizona State University

Bachelor of Arts - Business Supply Chain Management

W. P. Carey School of Business - Arizona State University

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Kenneth Hwang