Kenneth Jaboin
Miami
Summary
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Licensed Health Insurance Agent
Assurance Health Care Financial Services
04.2021 - 04.2024
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
Licensed Insurance Agent
Ensurem LLC
08.2019 - 03.2021
- Consistently met or exceeded sales targets through diligent prospecting, follow-up, and effective closing strategies.
- Delivered outstanding first-contact resolution rates when assisting clients with inquiries about premiums or billing issues.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
Customer Care Representative
United Healthcare Insurance
07.2014 - 12.2016
- Managed high call volume with exceptional professionalism and efficiency.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Logged call information and solutions provided into internal database.
Customer Service Representative
Cigna-Health Spring Rx (PDP)
10.2011 - 01.2014
- Maintaining Accounts inbond Out Bond Calls
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelors in Justice Administration -
University Of Louisville
Louisville, KYSkills
- Policy analysis
- Enrollment processing
- HIPAA Compliance
- Objection handling
- Needs Assessment
- Healthcare regulations
- Call Center Customer Service
- Medicare Expertise
- Follow-up skills
- Relationship Building
Personality Skills
- Leadership
- Clerical Abilities
- Good Communication
- Computer Skills
- Patient & Considerate
- Follows Directions Well
- Responsible
- Reliable
- Bilingual (Creole)
Certification
- Licensed Health & Life (Including Annuities & Variable Contracts)
Timeline
Licensed Health Insurance Agent
Assurance Health Care Financial Services
04.2021 - 04.2024
Licensed Insurance Agent
Ensurem LLC
08.2019 - 03.2021
Customer Care Representative
United Healthcare Insurance
07.2014 - 12.2016
Customer Service Representative
Cigna-Health Spring Rx (PDP)
10.2011 - 01.2014
Bachelors in Justice Administration -
University Of Louisville
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