KENNETH JANTZEN
Tacoma,WA
Summary
I am a professional with experience in a variety of customer-service related positions. I am trained to anticipate a customer's wants and needs. Whether it has been through volunteer or work experience, my colleagues, peers, and customers have benefited from my knowledge, experience, and wisdom.
Overview
4
4
years of professional experience
Work History
Inbound Contacts Rep I
Humana Military
Fife, WA
10.2020 - Current
- Managed 40+ calls daily, schedule appointments, verify referrals
- Adhere to federal government contract by following proper protocols and policies
- Maintained 90% or more on weighted audits, consistently received commendations from quality assurance
Scheduler/Receptionist
Pediatrics Northwest
Tacoma, WA
09.2019 - 07.2020
- Answered 70+ calls daily, monitored voicemail system, conducted outbound calls
- Booked appointments and managed provider's schedules with patients
- Monitored and triaged urgent calls to nurse station
Call Center Agent
Northwest Eye Surgeons
Seattle, WA
02.2018 - 08.2019
- Received 80+ calls daily, exceeded metric expectations, maintained low error rate
- Performed phone screens with patients to gather medical history and insurance details
- Communicated with various eye doctor clinics to verify patient information and eligibility
Education
Certificate - Medical Billing
UEI College
Encino06.2012
High School Diploma -
Warren County High
Front Royal06.2006
Skills
- Typing speed of 80-100wpm
- 10-key
- HIPAA
- Microsoft Office (Word, Excel, Spreadsheet)
- Customer Service
- Eligibility
Timeline
Inbound Contacts Rep I
Humana Military
10.2020 - Current
Scheduler/Receptionist
Pediatrics Northwest
09.2019 - 07.2020
Call Center Agent
Northwest Eye Surgeons
02.2018 - 08.2019
Certificate - Medical Billing
UEI College
High School Diploma -
Warren County High