KENNETH JINSEOK OH
Tempe,AZ
Summary
Developed strong problem-solving and communication skills in a fast-paced customer service environment. Demonstrated ability to manage multiple tasks, and resolve conflicts efficiently. Seeking to leverage these transferable skills in a new and dynamic field.
Energetic and customer-focused, with a knack for problem-solving and effective communication. Possess knowledge of customer service principles and conflict resolution, coupled with strong interpersonal and organizational skills. Dedicated to delivering exceptional service, and ensuring customer satisfaction.
Offering excellent communication and problem-solving abilities, ready to thrive in a customer-focused environment. Brings a strong understanding of service principles, and the ability to quickly learn and adapt to new processes and tools. Ready to use and develop organizational and interpersonal skills in a teacher role.
Professional service professional with a strong track record in delivering customer satisfaction and efficient problem resolution. Known for exceptional communication skills, adaptability, and a focus on teamwork to achieve optimal results. Expertise includes handling customer inquiries, managing service processes, and ensuring quality standards are met. Recognized for reliability and the ability to thrive in dynamic environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Busser
Restaurant Manager
Tempe, Arizona
01.2026 - Current
- Bussed and reset tables to maintain cleanliness and enhance guest experience.
- Operated POS system to efficiently process orders, manage bills, and ensure accurate handling of complimentary items.
- Restocked supplies, ice, trays, and delivery bags during slow periods to ensure readiness for busy service.
- Built strong connections with regular customers through friendly interactions.
Social Service Agent (Mandatory Military Service)
Disabled Daycare Center
08.2023 - 05.2025
- Collaborated with interdisciplinary teams to deliver comprehensive support, resulting in improved quality of life and increased reliability of care services
- Assisted individuals with intellectual disabilities in daily activities to foster independent navigation of society, including grocery shopping, traveling, visiting museums, and understanding historical events while providing healthy meals and educating on social rights.
- Coordinated daily routines for people with intellectual disabilities, ensuring 100% on-time participation by managing shuttle transport and meals
- Maintained comprehensive activity records for individuals with intellectual disabilities to ensure effective support and facilitate timely resolutions to their needs.
- Ensured client safety during emergencies and unexpected challenges by responding effectively and minimizing disruptions over a decade
- Built trust with families through empathetic communication and professionalism, ensuring consistent support for individuals with intellectual disabilities throughout over a decade of experience.
Cashier
Restaurant Management
09.2023 - 10.2023
- Operated cash register for cash, check, and credit card transactions, ensuring high accuracy and customer satisfaction.
- Addressed customer needs, providing product recommendations that enhanced sales opportunities.
- Greeted customers warmly upon arrival and responded promptly to their requests, fostering a welcoming shopping environment.
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
Education
Bachelor of Science - Finance
Arizona State University
Tempe, AZ05-2027
Bachelor of Science - Economics
Arizona State University
Tempe, AZ01-2027
Skills
- Financial accounting (balance sheet and income statement)
- Managerial Accounting (Cost Analysis)
- Budgeting
- Decision-making
- Excel (formulas
- Data organization
- Tableau (data visualization)
- Dashboards LinkedIn certified
- Data organization
- Excel
- Charts
- Tableau
- Dashboards
- SQL
- Patience and calmness
- Basic maintenance
- Stress tolerance
- Vehicle detailing
- Complaint handling
Websites
Accomplishments
- Documented and resolved real case study from intel which led to team worked result.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 10 staff members.
- Resolved product issue through consumer testing.
Certification
Arizona State University - Data Analytics Track - Arizona State University May 2023 - Aug 2023
Projects
Data Analysis Sustainability Project - Intel May 2023 - Aug 2023, Our team is experienced in using professional data analysis and visualization on topics relevant to Intel’s Sustainability goals. Working with real-world data, the badge recipient investigated business problems related to sustainability and produced data-driven recommendations., Arizona state University Data Analytics program - Arizona state university May 2023 - Aug 2023, Our team applied data analysis skills through the completion of professional-level projects utilizing Microsoft Excel and Tableau data visualization software.
Hobbies and Interests
- Gym Workouts
- Martial Arts
- Swimming
- Playing Sports
Languages
- English
- Korean
Interests
- Stock
- Finance
- Consulting
- Economics
Timeline
Busser
Restaurant Manager
01.2026 - Current
Cashier
Restaurant Management
09.2023 - 10.2023
Social Service Agent (Mandatory Military Service)
Disabled Daycare Center
08.2023 - 05.2025
Bachelor of Science - Finance
Arizona State University
Bachelor of Science - Economics
Arizona State University