Kenneth Johnson
LINCOLN,NE
Summary
Customer service specialist with expertise in transaction processing and conflict resolution. Strong attention to detail and effective communication skills enhance customer relationships and operational efficiency. Experienced in banking and childcare, with a proven track record in resolving customer issues and promoting engagement. Committed to driving positive customer experiences and fostering teamwork efficiency.
Overview
5
5
years of professional experience
Work History
Teller
First Interstate Bank
Lincoln, Ne
05.2025 - Current
- Processed customer transactions, including deposits, withdrawals, and loan payments accurately and efficiently.
- Resolved customer issues by delivering effective solutions and support.
- Balanced cash drawers daily to maintain integrity and accuracy.
- Educated customers on digital banking tools to enhance convenience.
- Collaborated with team members to streamline daily operations and improve workflow efficiency.
- Promoted bank products and services to drive customer engagement.
- Adhered to security protocols to ensure a safe banking environment for customers.
- Assisted customers with account inquiries and service requests promptly.
Teller
LFCU
Lincoln, Nebraska
05.2024 - 05.2025
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Childcare Worker
YMCA
Lincoln , NE
02.2023 - 05.2023
- Supervised children during activities and ensured their safety at all times.
- Organized educational games and structured play to promote learning and development.
- Maintained a clean and organized environment for children's activities and playtime.
- Demonstrated patience and understanding when working with young children.
- Utilized problem solving techniques when dealing with challenging behaviors from children.
Aisles Online Associate
HYVEE
Lincoln, Nebraska
12.2020 - 09.2022
- Assisted customers with online orders and product inquiries.
- Managed inventory levels for online products and ensured accuracy.
- Coordinated with delivery services for timely order fulfillment.
- Processed returns and exchanges for online purchases efficiently.
- Collaborated with team members to enhance customer service experience.
- Monitored website performance and reported issues to management.
- Trained new staff on online order processing procedures.
- Analyzed customer feedback to identify areas of improvement for products and services.
- Provided assistance to customers via email, phone and live chat.
Education
Associate of Applied Science - Criminal Justice
Southeast Community College
Lincoln, Nebraska, NE12-2027
High School Diploma -
Lincoln East High
Lincoln, NE05-2022
Skills
- Customer service
- Cash handling and management
- Conflict resolution
- Team collaboration
- Time management
- Educational programming
- Data entry
- Relationship building
- Business development
- Listening and comprehension
Timeline
Teller
First Interstate Bank
05.2025 - Current
Teller
LFCU
05.2024 - 05.2025
Childcare Worker
YMCA
02.2023 - 05.2023
Aisles Online Associate
HYVEE
12.2020 - 09.2022
Associate of Applied Science - Criminal Justice
Southeast Community College
High School Diploma -
Lincoln East High