Kenneth Joyce
Hackettstown,NJ
Summary
Results-driven professional with a versatile background in project management and customer engagement. Recognized for strong communication, leadership and collaboration skills, with a proven ability to support successful project completion through effective team coordination and thorough documentation.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Measure Technician
Renewal By Anderson
02.2025 - Current
- Measured window and door openings to ensure accurate product fit.
- Utilized measuring tools and equipment for precise data collection.
- Assisted in installation preparation by confirming measurements and specifications.
- Collaborated with team members to address measurement discrepancies promptly.
- Documented measurements systematically to maintain project accuracy.
- Communicated effectively with clients regarding measurement requirements and expectations.
- Delivered exceptional customer experiences by addressing concerns promptly and professionally throughout the entire process.
Installation Manager
West Shore Home
11.2020 - 01.2023
- Oversaw installation projects, ensuring adherence to quality standards and timelines.
- Managed a team of 40 technicians, providing guidance and support to ensure high-quality workmanship.
- Trained and mentored installation teams on best practices and safety protocols.
- Implemented process improvements, enhancing workflow efficiency and reducing delays.
- Lead daily huddles and conference meetings
- Participated in operations meetings for Florida region regarding daily/monthly target revenues, first pass yields, services generated
- Performed daily job site compliances and safety checks and installer PEAs
Assistant Project Manager
A-Star Home Improvements & Design
01.2007 - 11.2020
- Coordinated project schedules to ensure timely completion of home improvement tasks.
- Facilitated communication between clients and contractors to align project objectives.
- Assisted in budget management by tracking expenses and resource allocation.
- Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
- Actively participated in weekly project reviews with senior management to discuss progress updates, challenges faced, potential solutions, and future plans.
Education
Associate of Arts - Business Administration
County College of Morris
Randolph Township, NJ05-2015
Skills
- Hand tool proficiency
- Measurement accuracy
- Positive customer engagement
- Dimensional inspection
- Effective communication
- Professional correspondence
- Peer mentoring
- Relationship building
- Team collaboration
Certification
- Certified OSHA 30
Languages
Spanish
Limited Working
Timeline
Measure Technician
Renewal By Anderson
02.2025 - Current
Installation Manager
West Shore Home
11.2020 - 01.2023
Assistant Project Manager
A-Star Home Improvements & Design
01.2007 - 11.2020
Associate of Arts - Business Administration
County College of Morris