Robert Riles
Experience Customer Service Professional with strong work ethics, Perseverance and vision. Self-starter goal-oriented strategist whose Confidence promotes success. Genuine love for people. Major strengths in planning, problem solving and communication. Proven ability to handle multiple clients and work productively
Diligent Sales Professional with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Knowledgeable and dedicated customer service professional with extensive experience in the Home Improvement industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Knowledgeable and dedicated customer service professional with extensive experience in home improvement industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Work History
Measure Technician
2 Years 2 Months- Travel to customers home to measure for new products with in the home
- Assure accurate pricing.
- Draw blueprints of the customer’s home on computer screen while in home with the customer
- Go over drawings and explain the entire process with the customer
- Upload drawings and all information to home office.
- Conducted accurate measurements for product displays and installations.
- Assisted customers with inquiries about measurement processes and product specifications.
- Ensured compliance with safety standards while operating measuring tools and equipment.
Owner/Operator Supervisor
8 Years 5 Months- Supported construction and extraction workers to facilitate timely completion of projects.
- Created and implemented plans to maximize efficiency of workers.
- Collaborated with clients to design custom remodeling projects that meet specific needs and preferences.
- Assisted in selecting materials and finishes, ensuring alignment with client budgets and timelines.
- Operated power tools and equipment safely, adhering to all safety protocols on job sites.
- Conducted site assessments to evaluate existing conditions and identify necessary repairs or upgrades.
- Installed fixtures, cabinetry, and flooring with precision, enhancing overall project quality and aesthetics.
- Coordinated schedules with subcontractors to ensure timely completion of various phases of remodels.
- Mentored junior team members on best practices for installation techniques and safety measures.
- Advised homeowners on optimal design choices and materials, taking into account budget constraints and functionality requirements.
- Managed budgets for multiple concurrent projects, maintaining a keen eye on expenses to ensure profitability.
- Maintained detailed records of all projects completed, tracking progress against budgets and schedules for accurate reporting purposes.
- Led teams of skilled workers in executing various remodeling tasks such as carpentry, plumbing, electrical installations, and painting.
- Enhanced client satisfaction by consistently delivering high-quality remodeling projects within budget and timeline constraints.
- Performed routine quality control checks during construction phases to guarantee top-notch results that met or exceeded client expectations.
Sales
1 Year 10 Months- Travel to customers home to measure for new products
- Help customers with the design of their kitchens and bathrooms
- Sell floors and services provided by Island Floors.
- Supported sales teams with technical expertise during pre-sales engagements, helping close deals successfully.
- Trained junior sales technicians, enhancing their product knowledge and sales techniques.
- Increased sales performance by developing and implementing effective sales strategie
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
Store Manager
11 Months- Executed daily operations of bank deposits, daily paperwork.
- Issued shipping instructions and provided routing information to ensure that delivery times and locations are coordinated.
- Performed sales floor work such as greeting and assisting customers, stocking shelves, and taking inventory.
- Discussed quality of fabric, as well as, finish, type and quality of construction with customer.
- Prepared sales slips and sales contracts.
- Oversaw daily store operations, ensuring optimal customer service and efficient workflow.
- Collaborated with corporate management on strategic initiatives to drive business growth.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Storm Restoration Specialist
3 Years- Distributed product samples and literature that detailed products and services.
- Contacted customers by phone, mail, and in person to offer and persuade them to purchase merchandise and services.
- Educated clients about proper maintenance practices after completion of projects, prolonging the life of restored structures.
- Conducted thorough assessments of damaged structures to determine the extent of required restoration work.
Sales/Operations Manager
3 Years 7 Months- Trained workers on store policies and department procedures and job duties.
- Recorded delivery of merchandise, compared record with merchandise ordered and reported discrepancies to control costs and maintain correct inventory levels.
- Estimated consumer demand and determined the types and planned, amounts of goods sold.
- Established and implemented policies, goals, objectives, and procedures for their department.
- Hired, trained, and evaluated personnel in sales and installation departments, promoting and firing workers when appropriate.
- Planned, directed and coordinated the activities of workers.
Satellite Technician
1 Year 3 Months- Installed tests and repaired antennae and related equipment that received communication satellite signals.
- Measured distances from landmarks to identify exact site location.
- Visually inspected installation sites to identify obstructions, such as trees and buildings that could distort or block microwave signals from satellite.
- Dug holes for footing to support antenna base, using gasoline-powered auger, post-hole digger, and shovel.
- Climbed ladder to install antennae when areas were inaccessible from ground.
- Connected antenna and television set to signal converter control box.
- Instructed customers in use of equipment.