Kenneth Kassner
Ewing,NJ
Summary
Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication.
Overview
24
24
years of professional experience
Work History
ADT Service Technician
ADT Security
10.1999 - Current
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Inspected equipment to diagnose operational issues.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Worked with diverse types of weather and ground conditions.
- Diagnosed and repaired problems with electrical and mechanical systems.
Education
GED -
Mercer County Community College
Trenton, NJSkills
- Quality Assurance
- Project Oversight
- Equipment Troubleshooting
- Preventive Maintenance
- Regulatory Compliance
- Work Documentation
- Customer Service
- Technical Support
- Troubleshooting Skills
- Installation and Repair
- Equipment Inspection
- Service Reports
- Valid Driver's License
Timeline
ADT Service Technician
ADT Security
10.1999 - Current
GED -
Mercer County Community College
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