Python
Kenneth Kern
Great Falls,MT
Summary
Accomplished Field Service Technician with a proven track record at TRUNO and American Gaming Systems, LLC, excelling in troubleshooting, repair, and preventative maintenance of complex equipment. Skilled in problem-solving and hardware repair, effectively reducing equipment failure rates by over 30%. Demonstrates exceptional technical assistance and customer service abilities.
Overview
11
11
years of professional experience
Work History
Field Service Technician
TRUNO
10.2022 - Current
- Troubleshooting of Point of Sale equipment hardware and software
- Preventative maintenance on Point of Sale equipment
- Followed safety procedures to avoid injuries in field.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
Help Desk Technician
First Call Resolutions, LLC
11.2020 - 10.2022
- Used ticketing systems to manage and process support actions and requests.
- Configured hardware, devices, and software to set up work stations for employees.
- Researched and identified solutions to technical problems.
- Responded to customer inquiries and provided technical assistance over phone.
Field Service Technician
American Gaming Systems, LLC
08.2019 - 10.2020
- Travel to casinos to repair, install, relocate, and maintenance of leased electronic slot machines.
- Remain on call in the event of service outage at a casino.
- Provide over the phone troubleshooting to house slot machine technicians.
Education
Associate of Applied Science - Information And Communication Technology
Great Falls College - MSU
Great Falls, MTSkills
- Problem-solving
- Programming
- Troubleshooting and repair
- Fault diagnosis
- Reading wiring diagrams
- Hardware repair
Maker Electronics
- Experience with C/C++, Python, and HTML
- Embedded electronics programming
- 3D printing
- Manual machining and metal work
- Electronics repair
Software
C/C
HTML
Timeline
Field Service Technician
TRUNO
10.2022 - Current
Help Desk Technician
First Call Resolutions, LLC
11.2020 - 10.2022
Field Service Technician
American Gaming Systems, LLC
08.2019 - 10.2020
Associate of Applied Science - Information And Communication Technology
Great Falls College - MSU
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