Kenneth Kilduff
Lancaster,PA
Summary
Highly experienced retail professional with 10 years of dedicated experience working overnight hours. Possesses extensive knowledge of grocery products and merchandising strategies. Adept at handling ambiguous situations and accomplishing tasks to meet deadlines. Works quickly and efficiently while maintaining exceptional attention to detail. Experienced in hiring and training new employees, ensuring a knowledgeable and efficient team. Provides constructive and timely feedback to employees. Demonstrates a caring and approachable demeanor. Committed to high standards and providing the best customer experience.
Overview
18
18
years of professional experience
Work History
Overnight Operations Manager
Wegmans Food Markets
05.2018 - Current
- Managed Overnight staff and kept employees compliant with company policies and procedures.
- Developed procedures to improve operational quality and team efficiency.
- Assisted in hiring and training of team members.
- Led development of employees.
- Achieved contribution rate of 21.9% for 2022
Overnight Grocery Team Leader
Wegmans Food Markets
10.2015 - 05.2018
- Reviewed inventory levels and utilized CAO to ensure shelves were stocked and ready to serve customers.
- Assigned aisles to overnight employees and set expectations for completion.
- Scheduled employees to ensure business ran smoothly and provide work-life balance.
- Engaged customers and provided Incredible Customer Service and support, helped customers understand how to use ingredients at home.
- Worked side by side with employees to ensure best practices were used and to complete nightly assignments at an average rate of 60 cases per hour.
Overnight Grocery Part Time & Full Time
Wegmans Food Markets
11.2013 - 10.2015
- Unloaded and sorted Grocery deliveries.
- Stocked product to assigned aisles
- Assisted stocking in Dairy and Frozen departments.
- Provided Incredible Customer Service.
- Maintained an organized workplace.
- Communicated product concerns to Overnight leadership.
Front Desk Receptionist
Dr. Lisa Halpern
03.2013 - 05.2015
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained organized front office area to create professional and welcoming environment for visitors and employees.
- Resolved insurance authorizations.
- Billing and coding of medical documents.
- Mailing and office supply orders.
Produce Customer Service
Wegmans Food Markets
07.2005 - 10.2013
- Unloaded and sorted produce deliveries.
- Stocked fruits and vegetables.
- Assisted customers
- Cleaning of cases and backroom.
- Pull poor quality produce from shelves.
Education
No Degree - Psychology
Hood College
Frederick, MD10.2013
High School Diploma -
Calvert Hall College High School
Towson, MD06.2007
Skills
- Interviewing and Hiring
- Strong Leader
- Inventory Control
- Strong Interpersonal Skills
- High Standards for Merchandising
- Detail Oriented
- Customer Focused
- Space Management
- Excellent Communicator
- Conflict Resolution
- Navigating Employee Conversations
- Knowledgeable of Grocery items
Timeline
Overnight Operations Manager
Wegmans Food Markets
05.2018 - Current
Overnight Grocery Team Leader
Wegmans Food Markets
10.2015 - 05.2018
Overnight Grocery Part Time & Full Time
Wegmans Food Markets
11.2013 - 10.2015
Front Desk Receptionist
Dr. Lisa Halpern
03.2013 - 05.2015
Produce Customer Service
Wegmans Food Markets
07.2005 - 10.2013
No Degree - Psychology
Hood College
High School Diploma -
Calvert Hall College High School
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