KENNETH KING
Triumph Group
LOGANVILLE,GA
Summary
Results-driven Network Engineer with a strong foundation in network design and troubleshooting, dedicated to optimizing network performance and enhancing system reliability across diverse environments. Proven ability to implement advanced security protocols and effectively manage complex network infrastructures. Demonstrated track record of delivering innovative solutions that drive operational efficiency and support organizational goals. Committed to staying current with industry trends and technologies to ensure the highest standards of network performance and security.
1
Certification
14
years of professional experience
Work History
Network Engineer
3 Years 9 Months- Implements, administers, and troubleshoots network infrastructure devices, including wireless access points, firewalls, routers, and switches.
- Provides support of the WAN, SD-WAN, LAN, Wireless, Internet, Network Security, Network Management and VOIP services
- Oversees operational aspects of the network and telecommunications services.
- Oversaw operational aspects of network and telecommunications services, ensuring reliable performance.
- Assists team with coordination and escalation of issues internally and externally to the department.
- Oversees and approves informational communications and service advisories to management.
- Supported analysts by providing timely assistance with technical issues to relieve support congestion or address obstacles.
- Generated and participated in departmental process development, enhancing operational workflows.
- Oversees process and procedure adherence for Operations.
- Completes root cause and problem or procedure analysis to improve operational excellence.
- Provides departmental service level metrics and participate in reviews for SLA compliance.
- Network tools – SolarWinds, DNA Center, SD-WAN Manager, CX Cloud, ThousandEyes
Network Data Administrator
6 Years 2 Months- Maintained and supported network hardware and software systems to ensure efficient, highly available communications for data and voice applications across company networks.
- Support and configuration of enterprise-class network platforms from Cisco Systems to include routing and switching systems, BGP/EIGRP/OSPF, wireless network components, WAN optimization platforms, Cisco SD-WAN, web-filtering and IDS/IPS devices.
- Supports network management and monitoring applications used to identify network availability and high-utilization events, as well as to verify the health and reachability of key infrastructure components.
- Supported voice and data network communications circuits, ensuring rapid resolution of trouble tickets with service providers through escalations and collaboration with account teams during failures and degraded conditions.
- Configured standard network infrastructure components, provided documentation, and offered remote assistance to facilitate installation by local non-IT personnel.
- Monitored network management applications to identify availability and high-utilization events.
- Serves as primary conduit to the help desk by providing live user assistance on calls relayed from the help desk and by creating new assignments when assistance from other IT teams is required to achieve a resolution
- Participates in project planning and management across multiple efforts
- Network monitoring tools – Logic Monitor, SolarWinds, Cisco Prime, Cisco Viptela, ServiceNow
Network Technician II
4 Years- Resolved network problems promptly with minimal guidance from senior technicians, enhancing network reliability.
- Perform 24x7 alarm monitoring for various voice and data systems through Netcool
- Provide Tier II technical support for customers and field technicians in a network operations (NOC) environment
- Managed trouble tickets and responded to customer inquiries via phone and email, ensuring timely documentation and updates of customer account data.
- Troubleshoot various Cisco voice systems, technical issues and assist in new site installation/upgrades through remote access methods or by providing over-the-phone instructions to on-site personnel.
- Diagnoses mechanical, hardware, software and systems failures, using established procedures.
- Execution and completion of client-requested software changes to CPE and Hosted equipment.
- Troubleshot outages with Telcos using Ciena OME 6500, Ciena K2, DNX 11PH, Tellabs 6340PH, and Core Director equipment, restoring service efficiently.
- Experience with configuration and troubleshooting of Cisco routers, Cisco CallManagers, switches, and console modems for out of band remote access to customer managed equipment
Education
B.S. - Network Communications Management
A.S. - Electronics & Computer Technology
Skills
Network security
Firewall configuration expertise
Network architecture design
Network configuration
LAN switching
Layer-2/3 protocols
IP addressing and subnetting
Network troubleshooting
Certification
Cisco Certified Entry Networking Technician (CCENT), Cisco Certified Network Associate (CCNA)
Timeline
Network Engineer
Triumph Group
01.2023 - Current
Network Data Administrator
WESTROCK
11.2016 - 01.2023
Network Technician II
SPRINT
11.2012 - 11.2016
DeVry University
A.S. from Electronics & Computer Technology
DeVry University
B.S. from Network Communications Management