Kenneth Korhorn
Englewood
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
The customer service and interpersonal skills learned during my career at State Farm are readily transferable to the position being applied for.
Overview
60
60
years of professional experience
Work History
Retired
None
06.2000 - Current
Field Claim Specialist
State Farm Insurance Inc
03.1966 - 06.2000
- Evaluated and processed insurance claims to ensure compliance with company policies and regulations.
- Collaborated with policyholders to gather necessary documentation and information for claim investigations.
- Analyzed claims data to identify trends, discrepancies, and potential fraud indicators for investigation.
- Provided expert guidance to clients regarding claims processes, timelines, and outcomes to enhance customer satisfaction.
- Mentored junior staff on best practices in claims management, improving overall team efficiency and knowledge retention.
- Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
- Negotiated settlements with claimants and attorneys, achieving favorable outcomes for all parties involved.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Drove an assigned company car to meet with insureds, claimants, investigating officers and do accident scene investigations.
Education
Bachelor of Science - Business Administration
Ferris State University
Big Rapids, MISkills
- Friendly, positive attitude
- Customer service oriented
- Problem-solver
- Dependable and responsible
- Flexible and adaptable
Languages
English
Professional Working
Timeline
Retired
None
06.2000 - Current
Bachelor of Science - Business Administration
Ferris State University
Field Claim Specialist
State Farm Insurance Inc
03.1966 - 06.2000