Kenneth Lachman
Orlando,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
41
41
years of professional experience
Work History
Senior Technical Support Specialist
CDK Global, ADP Dealer Services
11.2000 - Current
- Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
- Evaluated system potential by testing compatibility of new programs with existing programs.
- Gathered pertinent data, identified and evaluated options and recommended effective course of action to solve [Type] issue.
- Maximized use of hardware and software by training users and interpreting instructions.
- Researched and identified solutions to technical problems.
Service Advisor/Warranty Administrator
Lombard Lincoln-Mercury,Inc
02.1983 - 11.2000
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Suggested additional services to customers in order to meet upsell goals.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Followed up with customers to offer additional support and check resolution satisfaction.
Education
High School Diploma -
Hoffman Estates High School
Hoffman Estates, IL06.1984
Skills
- Technical Issues Analysis
- Hardware Upgrades
- Technical Documents Comprehension
- Software Diagnosis
Timeline
Senior Technical Support Specialist
CDK Global, ADP Dealer Services
11.2000 - Current
Service Advisor/Warranty Administrator
Lombard Lincoln-Mercury,Inc
02.1983 - 11.2000
High School Diploma -
Hoffman Estates High School
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