Summary
Overview
Work History
Education
Skills
Cellularphone
Timeline
Generic

Kenneth Lafleur

Colorado Springs,Colorado

Summary

Seeking employment with a company that prioritizes professional growth and skill enhancement is of utmost importance. Driven to join an organization that sets high standards for achievement, values education, and promotes continuous progression. Strong background in member services, prepared to deliver exceptional support and solutions. Expertise lies in fostering team collaboration to achieve organizational goals and effectively adapting to changing needs. Skilled in communication, conflict resolution, and multitasking, providing reliable and consistent service in dynamic environments. Dependability, strong work ethic, and results-driven approach make a valuable asset to any team.

Overview

12
12
years of professional experience

Work History

Member Representative

Usaa
12.2021 - 04.2024
  • Here I was a member representative where I handled deposit accounts and credit cards, helping members understand their statements including cross selling products as well as submitting fraud and non-fraud disputes
  • I have also assisted with Y-cording allowing new hires to sit in and listen to my calls so they know how to conduct a call with the member

Customer Service Representative

Time Warner Cable
12.2013 - 12.2021
  • As a customer service representative we help explain customer billing in addition to troubleshooting cable boxes, internet and phone modems
  • Also selling the value of the company and the company’s ability to meet all customer needs during my time here I also became a Billing Lead where where I helped manage, coached and trained new hires also took escalated calls in the billing department

Customer Service Representative

Alorica
02.2013 - 11.2013
  • Assisted customer in billing, selling and upgrading cell phones for Verizon Wireless customers

Luce Research
05.2012 - 12.2012
  • Gave surveys on Presidential and Congressional candidates

Education

Associate Degree Medical Assisting - Medical Assisting

IBMC College
6805 Corporate Dr Colorado Springs, CO 80919
05-2016

High School Diploma -

Sierra High School
2250 Jet Wing Dr Colorado Springs, CO 80916
05-2012

Skills

  • Communication
  • Adaptability
  • Team player
  • Problem solving
  • Time management
  • Customer support
  • Customer service
  • Goal oriented
  • Patience and tolerance
  • Call center experience

Cellularphone

719-338-0868

Timeline

Member Representative

Usaa
12.2021 - 04.2024

Customer Service Representative

Time Warner Cable
12.2013 - 12.2021

Customer Service Representative

Alorica
02.2013 - 11.2013

Luce Research
05.2012 - 12.2012

Associate Degree Medical Assisting - Medical Assisting

IBMC College

High School Diploma -

Sierra High School
Kenneth Lafleur