Susana Martinez Ramirez
Harrisonburg,VA
Summary
Dynamic Member Representative at DuPont Community Credit Union with a proven track record in Referral and building strong relationships. Bilingual communicator skilled in analytical thinking, consistently exceeding performance metrics while tailoring financial solutions to meet member needs. Recognized for resolving issues efficiently and enhancing team success through expertise and dedication.
Developed strong communication and problem-solving skills in member-focused environment. Adept at building relationships and resolving issues to enhance customer satisfaction. Seeking to transition into new field where these skills can drive success and contribute to team goals.
Offering strong interpersonal abilities and willingness to learn and grow in customer-focused environment. Delivers excellent communication and problem-solving skills essential for assisting members and addressing their needs. Ready to use and develop technical proficiency and customer service skills in Member Advisor role.
Overview
2
2
years of professional experience
Work History
Member Representative
DuPont Community Credit Union
Harrisonburg, VA
10.2023 - Current
- Assisted members with account inquiries and transaction processing.
- Educated members on credit union products and services.
- Resolved member issues effectively and efficiently.
- Exceeded individual performance metrics regularly while also contributing significantly towards the team''s goals achievement.
- Built trust among both colleagues and clients through consistent demonstration of expertise in the Member Representative role.
- Assisted members in selecting suitable financial products, tailoring offerings to their specific needs.
Education
High School Diploma -
Harrisonburg High School
Harrisonburg, VA06.2020
Skills
New Account
Account Cross-selling
Bilingual
Build strong relationships
Analytical thinking
Communication
Notary Public
Languages
Spanish
Native or Bilingual
Timeline
Member Representative
DuPont Community Credit Union
10.2023 - Current
High School Diploma -
Harrisonburg High School