Jovince Reid
Millbrook
Summary
Dedicated professional with a strong background in customer service and operational efficiency. Proven ability to resolve customer inquiries swiftly, manage compliance documentation, and enhance client satisfaction. Looking for an environment where personal growth and leadership opportunities are available.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Member Representative
Navy Federal Credit Union
Montgomery
05.2023 - Current
- Processed customer transactions accurately and efficiently at financial institution.
- Assisted clients with account inquiries and provided product information.
- Resolved customer issues promptly, enhancing overall satisfaction levels.
- Assisted in training new associates on procedures and best practices.
- Managed documentation for compliance with banking regulations and policies.
- Assisted customers by phone and in person by answering banking questions and recommending solutions.
- Processed loan applications and reviewed credit reports for accuracy.
- Prepared documents such as loan agreements and promissory notes according to legal guidelines.
Night Ops Supervisor
Lowes Home Improvement Warehouse
Middleburg
- Supervised daily warehouse operations to ensure efficient workflow.
- Trained new staff on safety protocols and operational procedures.
- Managed inventory control processes to maintain stock accuracy.
- Oversaw equipment maintenance to ensure reliable operational performance.
- Supervised loading and unloading of materials from incoming trucks.
- Generated warehouse shipping documents, packing lists and invoices.
- Operated various power equipment safely and efficiently on job sites.
Education
High School Diploma -
Salem Highschool
Virginia Beach, VA05-2015
Skills
- Customer service
- Document preparation
- Training development
- Employee coaching and mentoring
- Employee training
- Attention to detail
- Safety compliance
- Escalation handling
- Data security techniques
- Call center experience
- Banking
- Member account management
- Calm and professional under pressure
- Computer skills
- Order fulfillment
- Money handling
- Operational efficiency
- Team leadership
Certification
- Microsoft Word
- Microsoft Powerpoint
- Microsoft Excel
Timeline
Member Representative
Navy Federal Credit Union
05.2023 - Current
Night Ops Supervisor
Lowes Home Improvement Warehouse
High School Diploma -
Salem Highschool