Kahl Mangold
Littleton,CO
Summary
Driven member representative known for strong complaint resolution and relationship-building skills. Experience in improving service quality and fostering member satisfaction through effective communication and teamwork.
Overview
14
14
years of professional experience
Work History
Member Representative
AAA
Littleton, CO
04.2017 - 09.2025
- Assisted members with inquiries regarding services and benefits offered by AAA.
- Collaborated with team members to resolve member issues and improve service delivered.
- Developed relationships with existing members to ensure satisfaction with products or services.
- Attended networking events to promote the organization's membership program.
Cashier
King Soopers
Littleton, Colorado
10.2016 - 04.2017
- Assisted customers with product inquiries and provided exceptional service during shopping.
- Maintained cleanliness and organization of checkout areas to ensure a pleasant experience.
- Handled cash, credit, and gift card transactions with attention to detail and security.
Cashier Team Lead
Sears
Centennial, Colorado
05.2011 - 07.2016
- Led cashier team in processing customer transactions efficiently.
- Addressed customer complaints promptly to enhance service quality.
- Trained new cashiers on register operations and customer service standards.
- Performed daily opening and closing procedures for the register area.
Education
Associate Of Arts (AA) - Liberal Arts
Arapahoe Community College
Littleton, CO02-2014
Skills
- Customer service
- Membership retention
- Service improvement
- Relationship building
- Team collaboration
- Complaint resolution
- Training new staff
- Conflict management
- Effective communication
- Attention to detail
- Problem solving
- Patience and tolerance
- Point-of-sale system
- Call center experience
- Emotional intelligence
- Phone etiquette
Timeline
Member Representative
AAA
04.2017 - 09.2025
Cashier
King Soopers
10.2016 - 04.2017
Cashier Team Lead
Sears
05.2011 - 07.2016
Associate Of Arts (AA) - Liberal Arts
Arapahoe Community College