Kenneth Leach
New Jersey,NJ
Summary
Accomplished Lead Sales Manager with 17 years of experience at AT&T Mobility, consistently surpassing sales targets through innovative partnerships and strategic sales initiatives. Proven track record in driving revenue growth, cultivating successful business relationships, and developing impactful sales strategies tailored to market demands. Skilled in identifying new opportunities, managing key accounts, and nurturing high-performance sales teams. Excited to leverage extensive expertise and leadership skills in a challenging role to drive continued organizational growth and success.
Overview
15
15
years of professional experience
Work History
Associate Director I
AT&T Mobility
NYC, New York
01.2019 - Current
- Increase sales performance yearly by implementing strategic operational plans and optimizing team workflows effectively.
- Provide training and support to District Managers, enhancing customer satisfaction ratings and operational efficiency.
- Foster collaborative relationships with franchise owners, ensuring open communication and problem-solving for mutual growth.
- Deliver insights on team performance and complaints, facilitating informed decisions and driving operational improvements.
- Conduct market visits and operational audits to assess and enhance authorized retail locations’ performance.
- Engage with customers directly, ensuring service satisfaction and addressing concerns to improve overall experience.
- Evaluate and manage team performance metrics, driving employee engagement and achieving critical business objectives.
- Reduce mobile subscription fraud by implementing strategic initiatives and training programs for Associate Directors.
Retail Sales Manager I
AT&T Mobility
Union, NJ
10.2016 - 09.2019
- Analyzed sales and market data to identify trends, opportunities, and areas for improvement effectively.
- Developed strategies driving 15% sales growth first year, 20% second year, increasing employee participation 10%.
- Implemented training programs reducing ramp-up time 50%, enhancing sales associates’ productivity & effectiveness significantly.
- Fostered strong customer relationships, ensuring satisfaction, repeat business, and sustained customer loyalty over time.
- Managed store operations, ensuring excellent customer service and consistently meeting sales performance targets.
- Created actionable insights from data analysis to align strategies with market demands and revenue targets.
- Focused on customer retention initiatives, resulting in improved business sustainability and enhanced client satisfaction metrics.
- Increased overall team efficiency through continuous learning initiatives and proactive mentoring of sales associates regularly.
Retail Store Manager III
AT&T Mobility
New Jersey
04.2016 - 09.2019
- Exceeded sales goals consistently by implementing impactful strategies to enhance overall store performance effectively.
- Earned Summit Winner recognition for exceptional leadership in sales strategy execution and team development efforts.
- Increased sales by 15% through targeted promotions and optimized product placement in competitive retail environments.
- Collaborated with sales team, achieving 150% monthly sales growth using strategic marketing and upselling techniques.
- Spearheaded initiatives to boost revenue, enhance customer engagement, and sustain team productivity effectively.
Assistant Manager
AT&T Mobility
New Jersey
05.2014 - 10.2016
- Utilized task management software to track team performance and identify areas for improvement in workflow efficiency.
- Specialized in driving sales growth, improving operations, and delivering exceptional customer service experiences consistently.
- Analyzed sales data, identifying trends and providing insights, driving a 10% monthly revenue increase.
- Implemented process improvements based on performance analysis, enhancing team productivity and overall operational outcomes.
- Developed actionable strategies leveraging market trends, aligning goals with revenue growth and customer satisfaction metrics.
Sales Consultant
AT&T Mobility
New Jersey
11.2010 - 05.2014
- Expertly promoted and sold mobile devices, plans, and accessories, meeting diverse customer needs effectively.
- Implemented cross-selling strategies, achieving a 10% increase in average transaction value and revenue growth.
- Worked with cross-functional teams to resolve customer concerns, reducing complaints by 25% successfully.
- Optimized sales approaches to align products with customer needs, enhancing satisfaction and boosting sales.
- Consistently exceeded sales targets through innovative strategies and exceptional customer engagement practices.
Education
MBA - Business Administration, Human Resources
Columbia Southern University
B.S - Business Management
Columbia Southern University
Skills
- Lead cross-functional teams, optimize business processes, and execute strategic initiatives
- Skilled in driving revenue growth, optimizing sales processes, and enhancing customer engagement
- Experienced in streamlining operations, improving workflows, and maximizing team productivity
- Adept at delivering exceptional service and ensuring positive customer experiences at every touchpoint
- Expertise in managing complex projects from conception to execution, ensuring successful outcomes
- Effective verbal and written communication skills to interact with clients and other stakeholders
- Highly organized and skilled at prioritizing and managing multiple projects simultaneously
- Proficient with computer systems and MS Office Suite (Word, Excel, and PowerPoint)
Websites
Timeline
Associate Director I
AT&T Mobility
01.2019 - Current
Retail Sales Manager I
AT&T Mobility
10.2016 - 09.2019
Retail Store Manager III
AT&T Mobility
04.2016 - 09.2019
Assistant Manager
AT&T Mobility
05.2014 - 10.2016
Sales Consultant
AT&T Mobility
11.2010 - 05.2014
MBA - Business Administration, Human Resources
Columbia Southern University
B.S - Business Management
Columbia Southern University