Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kenneth Leslie

Davie,FL

Summary

Experienced with troubleshooting software and hardware issues, ensuring seamless IT operations. Utilizes effective communication to resolve user problems and provide technical guidance. Strong understanding of network configurations and system upgrades to enhance efficiency.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Behavior Interventionist

Charter School USA
03.2023 - Current
  • Maintained records of ongoing assessments and documentation of updates.
  • Provided crisis intervention services when necessary, ensuring the safety and wellbeing of all individuals involved.
  • Promoted positive behavior change through consistent reinforcement and appropriate consequences.
  • Improved student behavior by developing and implementing tailored intervention plans.
  • Developed intervention plans based on established guidelines and individual needs.
  • Reduced classroom disruptions by providing one-on-one assistance to students struggling with behavioral challenges.
  • Met with teachers to establish goals for students in intervention program.
  • Coordinated with school counselors and psychologists to address the underlying emotional or mental health issues that may contribute to problematic behaviors in students.
  • Served as a liaison between teachers, administrators, and parents to provide ongoing support for students facing behavioral difficulties.

Accountant

Team Focus Insurance
08.2022 - 09.2023
  • Manage the balance of workbooks within the Oracle program with accuracy
  • Responsible for the signature, verification, and deliverance of checks to the mail room with accurate address information
  • Scheduled meetings with current and potential clients with my immediate supervisor to discuss potential issues.
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, cash, and banking reconciliations.
  • Contributed to enhanced revenue growth by analyzing revenue streams and identifying underperforming areas.

Team Lead

Teleperformance
06.2020 - 08.2022
  • Served as first point of contact for incoming calls with clients
  • Troubleshooted all issues regarding the security system of clients
  • Processed payments and return transactions when necessary
  • Shipped out replacement devices when items were working incorrectly
  • Scheduled return calls to clients when awaiting services
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Conducted regular software updates to ensure optimal performance and reduce vulnerability risks.
  • Managed high levels of call flow and responded to technical support needs.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Monitored system performance to identify potential issues.
  • Helped streamline repair processes and update procedures for support action consistency.

Agent

House Insurance
02.2019 - 07.2020
  • Assisted clients in managing accounts for various homeowners and their auto insurance
  • Set up appointments between potential and current clients and the agents
  • Reviewed inspections from wind mitigation and four-point forms
  • Quoted homeowners and potential policies through various insurance companies
  • Managed phone calls, emails, and incoming faxes

Education

Bachelor of Science - Cyber Security

Purdue University
West Lafayette, IN
02-2026

Accounting Degree -

Florida International University
Miami, FL
08.2016

Associates in Arts -

Broward College
Pembroke Pines, FL
08.2014

Skills

  • Microsoft Office 365
  • Technical Support & Troubleshooting
  • Ticketing System
  • User Training & Support
  • Operating Systems Installation
  • Software Installation & Configuration
  • Customer Service
  • Adaptability
  • Time Management
  • Leadership

Certification

  • Google IT Support Training - 2022
  • Cyber Security Training - 2025

Timeline

Behavior Interventionist

Charter School USA
03.2023 - Current

Accountant

Team Focus Insurance
08.2022 - 09.2023

Team Lead

Teleperformance
06.2020 - 08.2022

Agent

House Insurance
02.2019 - 07.2020

Accounting Degree -

Florida International University

Associates in Arts -

Broward College

Bachelor of Science - Cyber Security

Purdue University

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Kenneth Leslie