Danielle Wheeler
Barre,VT
Summary
Knowledgeable Language Arts Educational Instructor with solid background in behavior intervention strategies and proven ability to support positive behavior changes. Demonstrated success in designing and implementing tailored intervention plans that align with individual needs. Exhibited strong communication and problem-solving skills to foster collaborative environments and achieve meaningful outcomes.
Behavioral specialist with robust experience in intervention strategies and behavior management. Adept at developing tailored support plans, fostering positive changes, and collaborating effectively within multidisciplinary teams. Known for adaptability, reliability, and steadfast focus on achieving impactful results in diverse educational settings. Excels in data-driven decision-making and implementing evidence-based practices.
Overview
20
20
years of professional experience
Work History
Behavior Interventionist
Choice Academy
South Barre, VT
01.2023 - Current
- Developed individualized behavior intervention plans to address student needs.
- Collaborated with teachers and parents to reinforce behavioral goals.
- Monitored student progress and adjusted interventions based on observations.
- Implemented evidence-based strategies to promote positive behavior in classroom settings.
- Conducted assessments to identify behavioral challenges and develop solutions.
- Advocated for students' needs within multidisciplinary teams to ensure holistic support.
- Maintained records of ongoing assessments and documentation of updates.
- Provided crisis intervention services when necessary, ensuring the safety and wellbeing of all individuals involved.
- Promoted positive behavior change through consistent reinforcement and appropriate consequences.
- Improved student behavior by developing and implementing tailored intervention plans.
- Evaluated progress regularly, adjusting intervention plans as needed to ensure continuous improvement in student behavior.
- Collaborated with multidisciplinary teams to create comprehensive support strategies for students in need.
- Mediated conflicts through structured sessions.
- Helped students build skills to navigate typical academic and social situations.
- Improved behaviors through modeling, role-playing and other effective strategies.
- Advocated for additional resources and support services for students with significant behavioral challenges when needed.
- Established rapport with each student, building trust and fostering a safe environment conducive to learning and growth.
- Delivered high-quality instruction that accommodates diverse learning styles while addressing specific behavioral needs of individual students.
- Reduced classroom disruptions by providing one-on-one assistance to students struggling with behavioral challenges.
- Participated in professional development opportunities to stay current on best practices in behavior intervention methodologies.
- Trained fellow educators on effective behavior management techniques, fostering a supportive learning environment for all students.
- Maintained detailed records of student progress, facilitating data-driven decision making for future interventions.
- Coordinated with school counselors and psychologists to address the underlying emotional or mental health issues that may contribute to problematic behaviors in students.
- Met with teachers to establish goals for students in intervention program.
- Served as a liaison between teachers, administrators, and parents to provide ongoing support for students facing behavioral difficulties.
- Created visual aids and social stories to assist students in understanding and managing their emotions and actions.
- Promoted culture of empathy and understanding among students, reducing bullying and enhancing peer relationships.
- Assisted in inclusion of students with behavioral challenges into general education settings, facilitating their social and academic integration.
- Coordinated with multidisciplinary teams to provide holistic support to students, addressing both academic and behavioral challenges.
- Collaborated with teachers and parents, providing insights and strategies to support behavior change at home and in school.
- Analyzed behavioral data to identify trends and areas for improvement, leading to more effective intervention strategies.
Bank Service Representative
Bank of New Hampshire
Littleton, NH
04.2019 - Current
- As a Bank Services Representative with Bank of New Hampshire, you are the first point of contact for customers to assist them with their banking needs.
- A typical day might include, conducting transactions for both deposit and withdrawal, balancing a drawer, providing quality customer service to both external and internal customers - in person or over the phone, recommend (when appropriate) deposit related products and services, ensuring bank security and work towards both personal and departmental goals.
- To be successful in this role, you can perform financial transactions and cash balancing to minimize loss, you are comfortable with asking open ended questions, able to follow standardized procedures to ensure compliance with bank and federal regulations, able to operate computers and software, and have a strong attention to detail. Lastly, you are eager to learn and develop your Bank Services Representative skill set for advancement. Also opening accounts and making suggestions for financial needs and future retirement goals
Front Desk Receptionist
River Inn
Woodstock, VT
09.2016 - Current
- Greet and welcome guests as soon as they arrive at the office Direct visitors to the appropriate person and office Answer, screen and forward incoming phone calls Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g.
- Pens, forms and brochures) Provide basic and accurate information in-person and via phone/email Receive, sort and distribute daily mail/deliveries Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges) Order front office supplies and keep inventory of stock Update calendars and schedule meetings Arrange travel and accommodations, and prepare vouchers Keep updated records of office expenses and costs Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing.
First Assistant Manager
Maurices
Belmont, NH
03.2016 - 06.2016
- Resolve customer complaints regarding sales and service.
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
- Determine price schedules and discount rates.
- Review operational records and reports to project sales and determine profitability.
- Monitor customer preferences to determine focus of sales efforts.
- Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications.
- Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate or other subjects of sale.
- Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase.
- Direct clerical staff to keep records of export correspondence, bid requests, and credit collections, and to maintain current information on tariffs, licenses, and restrictions.
- Direct, coordinate, and review activities in sales and service accounting and recordkeeping, and in receiving and shipping operations.
Assistant Manager
Maurices
West Lebanon, NH
05.2014 - 03.2016
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.
- Compose, type, and distribute meeting notes, routine correspondence, and reports.
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
- Inventory stock and reorder when inventory drops to a specified level.
- Instruct staff on how to handle difficult and complicated sales.
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
- Assign employees to specific duties.
- Enforce safety, health, and security rules.
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
- Plan budgets and authorize payments and merchandise returns.
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
- Plan and prepare work schedules and keep records of employees' work schedules and time cards.
- Review inventory and sales records to prepare reports for management and budget departments.
- Examine products purchased for resale or received for storage to assess the condition of each product or item.
- Establish and implement policies, goals, objectives, and procedures for their department.
- Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
- Estimate consumer demand and determine the types and amounts of goods to be sold.
- Keep records of purchases, sales, and requisitions.
- Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy.
- Establish credit policies and operating procedures.
- Formulate pricing policies for merchandise, according to profitability requirements.
Sales Associate
Gap Inc
West Lebanon, NH
04.2012 - 05.2014
- Greet customers and ascertain what each customer wants or needs.
- Describe merchandise and explain use, operation, and care of merchandise to customers.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- Compute sales prices, total purchases and receive and process cash or credit payment.
- Answer questions regarding the store and its merchandise.
- Prepare sales slips or sales contracts.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Demonstrate use or operation of merchandise.
- Place special orders or call other stores to find desired items.
- Prepare merchandise for purchase or rental.
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
- Inventory stock and requisition new stock.
- Ticket, arrange and display merchandise to promote sales.
- Exchange merchandise for customers and accept returns.
- Clean shelves, counters, and tables.
- Sell or arrange for delivery, insurance, financing, or service contracts for merchandise.
- Estimate and quote trade-in allowances.
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
- Estimate quantity and cost of merchandise required, such as paint or floor covering.
- Bag or package purchases, and wrap gifts.
- Estimate cost of repair or alteration of merchandise.
- Make specialty coffees and complete bakery orders.
General Warehouse Operator
King Arthur Flour
09.2009 - 03.2012
- Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards.
- Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors.
- Store items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas.
- Mark stock items using identification tags, stamps, electric marking tools, or other labeling equipment.
- Clean and maintain supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations.
- Determine proper storage methods, identification, and stock location based on turnover, environmental factors, and physical capabilities of facilities.
- Keep records on the use and/or damage of stock or stock handling equipment.
- Examine and inspect stock items for wear or defects, reporting any damage to supervisors.
- Provide assistance or direction to other stockroom, warehouse, or storage yard workers.
- Dispose of damaged or defective items, or return them to vendors.
- Prepare and maintain records and reports of inventories, price lists, shortages, shipments, expenditures, and goods used or issued.
- Issue or distribute materials, products, parts, and supplies to customers or coworkers, based on information from incoming requisitions.
- Compile, review, and maintain data from contracts, purchase orders, requisitions, and other documents in order to assess supply needs.
- Determine sequence and release of back orders according to stock availability.
- Prepare products, supplies, equipment, or other items for use by adjusting, repairing or assembling them as necessary.
- Confer with engineering and purchasing personnel and vendors regarding stock procurement and availability.
Baking Specialist/ Sales Associate
King Arthur Flour
Norwich, VT
10.2006 - 09.2009
- Greet customers and ascertain what each customer wants or needs.
- Describe merchandise and explain use, operation, and care of merchandise to customers.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- Compute sales prices, total purchases and receive and process cash or credit payment.
- Answer questions regarding the store and its merchandise.
- Prepare sales slips or sales contracts.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Demonstrate use or operation of merchandise.
- Place special orders or call other stores to find desired items.
- Prepare merchandise for purchase or rental.
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
- Inventory stock and requisition new stock.
- Ticket, arrange and display merchandise to promote sales.
- Exchange merchandise for customers and accept returns.
- Clean shelves, counters, and tables.
- Sell or arrange for delivery, insurance, financing, or service contracts for merchandise.
- Estimate and quote trade-in allowances.
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
- Estimate quantity and cost of merchandise required, such as paint or floor covering.
- Bag or package purchases, and wrap gifts.
- Estimate cost of repair or alteration of merchandise.
- Make specialty coffees and complete bakery orders.
Education
Bachelor's - English, Journalism and Communication
Johnson State College
Johnson, VTSkills
- Receptionist, Filing, Scheduling, Data Entry, Microsoft Office, Organizational Skills, Clerical, Inventory, Management, Microsoft Word, Outlook
- Accounting, advertising, advertising copy, basic, brochures, budgets, budget, cash receipts, cash registers, Clerical, commodities, Communications Skills, Interpersonal, contracts, credit, Resolve customer complaints, customer service, Data Entry, database management, delivery, direction, email, fax machines, faxing, Filing, financing, firing, focus, forms, front office, inspect, insurance, Inventory, Leadership, listening, notes, Management Skills, Managing, Mark, marketing, materials, meetings, access, Exchange, mail, money, Microsoft Office, office, Outlook, Microsoft Word, office equipment, Organizational Skills, Organizing, paint, personnel, phone systems, copiers, policies, pricing, procurement, purchasing, quality, real
- Estate, receiving, Receptionist, reception, reconciling, maintain records, repairing, reporting, Research, safety, selling, sales, Scheduling, shipping, spreadsheet, staffing, tables, take messages, telephones, phone, Arrange travel, type, word processing, written
- Problem-solving skills
- Applied behavior analysis
- Crisis intervention strategies
- Intervention planning
- Documentation
- Team collaboration
- Social skills development
- Behavioral health interventions
- Conflict resolution strategies
- Child development
Section name
- Authorized to work in the US for any employer
- Add your headline
- + Add company name
Languages
French
Elementary
Timeline
Behavior Interventionist
Choice Academy
01.2023 - Current
Bank Service Representative
Bank of New Hampshire
04.2019 - Current
Front Desk Receptionist
River Inn
09.2016 - Current
First Assistant Manager
Maurices
03.2016 - 06.2016
Assistant Manager
Maurices
05.2014 - 03.2016
Sales Associate
Gap Inc
04.2012 - 05.2014
General Warehouse Operator
King Arthur Flour
09.2009 - 03.2012
Baking Specialist/ Sales Associate
King Arthur Flour
10.2006 - 09.2009
Bachelor's - English, Journalism and Communication
Johnson State College