Kenneth Lozoya
El Paso,TX
Summary
Proven leader and bilingual communicator, excelled in customer service and problem-solving at Alorica, boosting sales through personalized customer interactions. Demonstrated flexibility and crew leadership, significantly enhancing team efficiency and customer satisfaction without compromising quality.
Overview
5
5
years of professional experience
Work History
Crew Member/Leader in Training
Mister Car Wash
05.2022 - Current
- Work on informing customers about memberships, and services we provide.
- Vacuum, Drove, & guided cars
- Showcased my strong multitasking abilities, dealing and handling orders constantly without compromising quality or efficiency.
- Work well enough with teammates & accepted coaching from the management team to benefit the company as much as possible
- Provide excellent customer service by showing hospitality to customers and meet quality expectations.
Customer Service/Sales Representative
Alorica
07.2021 - 06.2022
- Boosted sales revenue by locating customer needs and recommending appropriate products of our services.
- Built bonds with customers through empathetic listening and understanding their uniqueness & preferences.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
Cashier Team Lead
Circle K Gas Station
09.2019 - 04.2021
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Education
High School Diploma -
El Dorado High School
El Paso, TX06.2021
Skills
Customer Service
Team worker
Problem-Solving skills
Flexible Schedule
Crew Leadership experience
Bilingual
Timeline
Crew Member/Leader in Training
Mister Car Wash
05.2022 - Current
Customer Service/Sales Representative
Alorica
07.2021 - 06.2022
Cashier Team Lead
Circle K Gas Station
09.2019 - 04.2021
High School Diploma -
El Dorado High School
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