KENNETH MABRY
Wilsonville,OR
Overview
13
13
years of professional experience
1
1
Certification
Work History
Endpoint Administrator (Classification ITS3)
OREGON PUBLIC DEFENSE COMMISSION (OPDC)
06.2024 - Current
- Editor and collaborator for Policy Team
- Act as a liaison between Infrastructure and Service Desk Teams, bringing forth ideas and concepts, challenges and solutions.
- Provide Tier 2 support for OPDC coworkers, provide support for the infrastructure team and Service Desk Team.
- Primary duties involve utilizing Microsoft 365 to manage endpoints for OPDC including iPhones, desktops, laptops, iPads.
- Assist in setting up Intune for imaging laptops, lead project to determine best hardware to purchase moving forward. Setup, test, and maintain Microsoft 365 imaging.
- Work within Tenable One to remediate potential vulnerabilities.
Systems Administrator (Classification ISS6)
OREGON BUSINESS DEPARTMENT, OR
09.2023 - 06.2024
- Provide Tier 2 and tier 3 customer IT services for Business Oregon, provide backup and support for our ISS4 in a servant leadership role, and provide direction for our future Help Desk IT solution (coming soon).
- Primary duties involve providing system administration including SCCM, Microsoft Intune, Server maintenance, Always On VPN solution troubleshooting, ODBC connections, Microsoft Coreview, AD, GP, and updating and client machines through SCCM.
- Current technical lead on Microsoft Intune update. This effort will affect the entire agency. As project lead, I resolve remediation, push out weekly and monthly communication to management, and coordinate with the divisions and Agency on testing. The effort involves the upgrade, maintenance, and testing of Microsoft Intune. This effort also ensures templates, add-ins, databases, and Access reports are compatible with the new version.
Systems Administrator (Classification ISS5)
DEPARTMENT OF CONSUMER AND BUSINESS SERVICES, OR
01.2023 - 09.2023
- Primary duties include providing system administration and support through various methods of communication.
- Current technical lead on Office 365 upgrade. This effort will affect the entire agency. As project lead, I resolve remediation, push out weekly and monthly communication to management, and coordinate with the divisions and Agency on testing. The effort involves the upgrade, maintenance, and testing of Office 365. This effort also ensures templates, add-ins, databases, and Access reports are compatible with the new version.
- Utilize monitoring tools including Control-Up, Maas360, ADUCK, ASYST, SMARSH, TENABLE, and ComVault.
- Provide MDM solutions with iPhones to staff utilizing Maas360.
- Work with SRFs, Procurement and management to integrate new iPhones, add VPP tokens, approve new resource solutions, and maintain them.
Desktop Administration Support (Classification ISS4)
WATER RESOURCE DEPARTMENT, OR
07.2021 - 01.2023
- Primary duties include providing desktop administration and support through various methods of communication.
- Assist in communication with Verizon, DAS, and other outside vendors and departments to solve problems beyond the scope of our department.
- Utilize monitoring tools including: Spiceworks, Halo, AD, Core view, SCCM, Ivanti(S3), Nessus, Goto Assist, Quick Assist, RDP, F5, etc.
- Provide MDM solutions with iPhones to staff utilizing Intune solutions (new project this year with DAS)
- Provide training to staff on new technology
- Create, update and publish updates on SharePoint and other user accessible locations.
- Plan, implement, and establish new routines, including technology needs and orders.
Computer/Network Technician
WOODBURN SCHOOL DISTRICT, WOODBURN, OR
11.2016 - 07.2021
- Primary duties included the daily maintenance and upkeep of all computers and equipment in the buildings and installation and deployment of new equipment and labs.
- Zoom Administration, Security solver for end user concerns.
- AVG, Google Chrome, and extension experience involving cyber-attacks and both resolutions and preventative measures.
- Exposure to Secure File Transfer websites and BitLocker involving Microsoft OS laptops. We use a USB as the physical key.
- Worked with dynamic ITS team to solve problems which prevented teachers and staff from performing their duties. Worked with teachers on an individual basis to integrate technology into their classrooms.
- Inventory, sort, and upgrade computer hardware and software throughout the building, including cabling, projectors, monitors, and desktop systems.
- Handled Help Desk phone calls, emails, and tickets. Worked with teachers and staff to complete and follow up with each request courteously and professionally.
- Worked with building administrators to select and order new equipment based on pre-allotted budget amounts each year.
- Worked with district network technicians to set up, maintain and install new servers, Wi-Fi points, switches, and VoIP phones.
- Set up and maintain new equipment including iPads, Tablets, Chromebooks, Laptops and Desktops.
Instructional Technology Trainer
EVERGREEN SCHOOL DISTRICT, VANCOUVER, WA
05.2015 - 11.2016
- Communicated effectively with staff, students and the public.
- Demonstrated ability to handle multiple priorities
- Created instructional courses, handouts and other learning material.
- Traveled from location to location to provide on-site training and technology assistance.
- Organized ongoing learning opportunities for staff across the district.
- Installed apps and provides updates for devices.
- Provided onsite attention to various technological equipment including desktops, TVs, projectors, sound equipment and more.
- Worked with Teacher-Librarians to facilitate planning and development per site.
Customer Service Representative
CHRISTIAN COPYRIGHT LICENSING INTERNATIONAL, PORTLAND, OR
08.2013 - 05.2015
- Conferred with customers by telephone and email to provide information regarding products, services, take or enter orders, cancel accounts and obtain details of complaints.
- Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Compared disputed merchandise with original requisitions and information from invoices and prepared invoices for returned goods.
- Recommended improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
- Solicited sales of new or additional services or products.
Education
Masters - IT Management
WESTERN GOVERNORS UNIVERSITY
01.2023
Bachelor of Arts - English/Communications
CORBAN UNIVERSITY
SALEM, OR12.2010
High School Diploma - undefined
MOUNTAIN VIEW HIGH SCHOOL
VANCOUVER, WA06.2007
Skills
- Documentation; collaborate, draft and publish SOPs
- NESSUS Tenable: Work with Systems Admin to report, mitigate and track vulnerabilities to the WRD and OWEB departments
- Google Admin Console, Zoom Administrator and Security Specialist
- Professional customer service (worked with admins, superintendents, and directors at EPS, WSD)
- Excellent communication and teaching skills (FVRL, CCLI, and EPS)
- Windows 10/8/7/Vista/XP: Installation, configuration, setup, customized settings, troubleshooting
- Windows Office Suite 2016/2013/2010: Installation, configuration, MS Outlook setup, G Sync, Word, PowerPoint, Excel
- Apple OS and iOS: Installation, updates, domain configuring, MDM management for iPads using Apple Configurator and Intune, app installation, troubleshooting
- Software: Call tracking systems Software packages, MS updates, PDQ Deploy, Dameware Remote Installs, RDP Firmware installation; printer drivers, VOIP Setup, Bios
- Troubleshooting: Networking, Printer drivers and connectivity, Active Directory, Hardware issues, external and internal devices, Driver support, Projectors, Monitors, Point of Sale Machines, iPads, MacBooks, Chromebooks, Surface Pro, etc
- Servers: familiar with 2012 R2 and 2016 environments, troubleshooting print servers, file servers, AD accounts, PPOs, and Group Policy
- Hyper-V: Synology SAN installation, adding and removing VMs
- SCCM installation, install clients, assign to existing collections, troubleshooting AD pullover, learning how to add new programs
Certification
- Masters in IT Management: Technical Communications, Emerging Technology, Power Influence and Leadership, IT Management, Technical Operations.
- Bachelor of Arts: English/Communications
- COMPTIA; Security+, Network+, Cloud Essentials Certified
- Emerging Manager Training: Oregon Workday Learning
- Certificate Associate in Project Management (CAPM) Certification
Timeline
Endpoint Administrator (Classification ITS3)
OREGON PUBLIC DEFENSE COMMISSION (OPDC)
06.2024 - Current
Systems Administrator (Classification ISS6)
OREGON BUSINESS DEPARTMENT, OR
09.2023 - 06.2024
Systems Administrator (Classification ISS5)
DEPARTMENT OF CONSUMER AND BUSINESS SERVICES, OR
01.2023 - 09.2023
Desktop Administration Support (Classification ISS4)
WATER RESOURCE DEPARTMENT, OR
07.2021 - 01.2023
Computer/Network Technician
WOODBURN SCHOOL DISTRICT, WOODBURN, OR
11.2016 - 07.2021
Instructional Technology Trainer
EVERGREEN SCHOOL DISTRICT, VANCOUVER, WA
05.2015 - 11.2016
Customer Service Representative
CHRISTIAN COPYRIGHT LICENSING INTERNATIONAL, PORTLAND, OR
08.2013 - 05.2015
High School Diploma - undefined
MOUNTAIN VIEW HIGH SCHOOL
Masters - IT Management
WESTERN GOVERNORS UNIVERSITY
Bachelor of Arts - English/Communications
CORBAN UNIVERSITY